Job Specifications
Addison Group is seeking a skilled and customer-focused IT Helpdesk Technician to join our clients IT support team. The ideal candidate will have hands-on experience in a Windows-based environment, with strong knowledge of Intune, Active Directory, ticketing systems (ServiceNow), and mobile device management. This role is critical in ensuring the smooth operation of end-user systems and providing timely technical support across the organization.
Key Responsibilities:
Provide first- and second-level technical support to end-users via phone, email, and ticketing system.
Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, printers, and other desktop applications.
Manage user accounts, groups, and permissions in Active Directory.
Monitor and respond to service requests using a ticketing system (e.g., ServiceNow, Jira, Zendesk).
Configure, deploy, and support mobile devices (iOS/Android) using MDM solutions (e.g., Intune, AirWatch).
Assist with onboarding and offboarding processes, including hardware setup and account provisioning.
Maintain accurate documentation of issues, solutions, and procedures.
Escalate complex issues to appropriate IT teams when necessary.
Participate in IT projects and initiatives as assigned.
Qualifications:
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
2+ years of experience in an IT helpdesk or technical support role.
Proficiency in Windows 10/11, Active Directory, and Office 365.
Experience with ticketing systems and remote support tools.
Familiarity with mobile device management platforms.
Strong problem-solving and communication skills.
Ability to work independently and manage multiple priorities.
Preferred Skills:
Experience with Microsoft Intune or similar MDM platforms.
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP).
IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
Featured Benefits:
Medical, Dental, Vision, 401(k)
About the Company
Addison Group is a leading professional services firm specializing in talent solutions (staffing) and consulting services, offering a full suite of capabilities across multiple practice areas, including information technology, finance and accounting, non-clinical healthcare, human resources, administrative, and digital marketing.
We work in specialized markets and channel decades of expertise into real, honest conversations, not just software. We know that great teams start with great people. That means we focus on quality...
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