Job Specifications
The Head of B2B Performance and Contract Management will oversee and optimise the performance of the B2B & Microtricity portfolio, in line with the P&L expectations.
The role also encompasses overseeing our B2B contract management strategy (both internal and external) to ensure that it is understood and implemented across the business, providing best practice and guidance to all B2B teams.
The scope of the role includes both assurance and project activity focused on further improving working practices and efficiencies, ensuring adherence to compliance and regulation, as well as the day to day management of several business processes.
The role holder will work across all B2B teams, as well as Technology, Finance and Commercial, to effectively engage with stakeholders to enable the delivery of improvements to systems and processes.
This role is very varied, challenging and rewarding, requiring exceptional communication and organisational skills.
What will you do?
Strategic Leadership, Governance & Decision Making
Own the B2B performance and contract management roadmap, ensuring it aligns with organisational goals and enables cost effective, compliant and market competitive service
Lead the transition to more proactive performance improvement, embedding a culture of evidence-based decision-making through:
Partnering with senior leaders to further define the right KPIs and success measures, focusing B2B’s approach to performance and establishing a clear line of sight from operational performance through to financial outcomes
Designing & implementing further the senior leadership governance within B2B, ensuring they drive real decisions on prioritisation, resourcing, and performance improvement
Act as a facilitator, providing decision making frameworks and support to ensure outcome & value focus Own a plan for the effective management of B2B Third Party relationships and suppliers Build trust & alignment with wider function & business leadership, presenting complex performance data in a clear and compelling way Influence cross-functional transformation initiatives (e.g. Salesforce improvements, demand management projects), ensuring they enable performance
Performance Analytics & Insight
Oversee the establishment of a central insight and analytics hub, ensuring effective prioritisation and governance of analytics demand
Oversee the delivery of performance reporting and toolset required to drive operational performance across all B2B functions and processes
Contract & Framework Governance
Oversee the development and oversight of workforce management framework. This includes the design, delivery and implementation of reports, toolsets and governance practises
Oversee the design and implementation of reporting frameworks and service-level agreements to drive performance of our people, processes and contracts against delivery
Oversee the delivery of quality assessment in B2B, monitoring adherence to regulatory and business best practise within our operational processes, escalating issues and driving continuous improvement in commercial arrangements
Team Leadership
Lead, coach, and inspire two senior manager teams (Insight & Analytics Hub and Frameworks & Governance)
Build capability, setting clear expectations for service delivery, stakeholder engagement, and professional development
Foster a culture of curiosity, collaboration, and challenge — empowering the team to influence stakeholders rather than just take requests
Work with other business leads to cross-promote the company brand and purpose
Staff & Budgetary Responsibility
Line management responsibilities alongside some budgetary responsibility.
About You
Skill Set Required:
Ability to adapt and work at pace, in a dynamic environment
A track record of successfully delivering operational and regulatory change projects that affect people, processes and systems
Lead and balance demand across a team to deliver projects on time
Ability to think outside the box and challenge the status quo
Excellent stakeholder management with outstanding communication skills
Analytical ability to interpret and deliver data analysis within deadlines whilst handling and refining large quantities of information
Ability to demonstrate commercial thinking about new opportunities, continually assessing and prioritising effectively
Provide clear commentary, both in written form and when presenting to an internal or external senior audience. Experience of writing clear and compelling business change requests and business cases
Solutions focused with the ability to derive and communicate conclusions and recommendations, advising on strategies to improve company performance
Ability to manage upwards, when reporting performance and programme timings
Curiosity and a positive attitude towards problem-solving
Experience of continuous improvement within an organisation
Highly motivated and tenacious, with the ability to work under own initiative and deliver to tight deadlines ac
About the Company
The World's first green electricity company:
Green Electricity didn't exist in the world back in 1996. When we offered it for the first time, we became not just Britain's but the world's first Green Electricity company - and we kick-started the now global Green Electricity movement. Our mission was and remains to change the way electricity is made and used in Britain.
We chose this focus because conventional electricity is responsible for 30% of Britain's carbon emissions - it's our biggest single source as a nation - and t...
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