Job Specifications
Duration of the Contract: 12 months
Possibility for Extension: Yes
Work Location: Role is hybrid (4 days onsite per week)
Candidate location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.
Scope of the project:
Due to the volume of agency financial and administrative systems that need to be migrated to agency standard platforms, upgrade and streamline upgrade aged components, and modernization efforts, additional staff is needed to support these efforts and system implementation. The team will work to align business needs with current and future state to ensure systems are set up and supported following industry best practices to ensure strategic initiatives and compliance with federal and state regulatory laws and ensure business continuity.
This position will be a part of the team responsible for supporting these efforts and transition to operational support.
Daily Duties / Responsibilities:
The SAP HR Systems Technician plays a vital role in configuring, maintaining, and enhancing the South Carolina Department of Public Health’s Human Resources systems, with a primary focus on the SCEIS SAP ECC platform and other agency HR-related systems. This position is responsible for implementing system configuration changes, optimizing workflows, improving data quality, and supporting reporting needs based on technical capabilities and business requirements.
Working closely with HR, IT, and Finance teams, the technician ensures that system functionality aligns with operational goals and compliance standards. The role involves hands-on configuration, testing, documentation, and support of SAP HR modules, as well as identifying and implementing workflow-driven solutions to reduce manual processes and improve data integrity.
With a strong emphasis on technical problem-solving, system optimization, and data-driven reporting, this position is essential to the successful modernization and efficiency of HR operations.
Key Responsibilities
System Configuration & Workflow Optimization
Configure and maintain SAP ECC HR modules within the SCEIS platform to support evolving business needs.
Recommend and implement workflow-driven solutions to reduce manual data entry and streamline HR processes.
Identify system capabilities and limitations to propose creative, system-based solutions for HR modernization.
Collaborate with HR and IT to design position-based access controls and ensure appropriate data access across roles.
Maintain system protocols and configuration documentation to support change management and audit readiness.
Testing & Implementation
Execute unit, integration, and user acceptance testing (UAT) for system changes, enhancements, and patches.
Support production rollouts and ensure minimal disruption to HR operations.
Troubleshoot and resolve system issues, escalating complex problems as needed.
Data Quality & Reporting
Monitor and improve data accuracy and integrity across HR systems.
Develop and maintain reports and dashboards using SAP tools, Excel, and Power BI.
Compare data across systems to identify inconsistencies and recommend corrective actions.
Support audit and compliance reporting requirements.
Documentation & Support
Create and maintain technical documentation, including configuration records, SOPs, and user guides.
Provide technical support to HR users and assist with training on new system features or workflows.
Update SharePoint and other collaboration tools with relevant system documentation and resources.
Collaboration & Communication
Work closely with HR, IT, and Finance departments to align system functionality with business needs.
Participate in cross-functional meetings to gather requirements and provide technical input on system capabilities.
Assist with the development of policies and procedures related to system security and data classification in alignment with NIST 800-53, FISMA, and SC InfoSec standards.
Project & Change Support
Contribute to HR system modernization projects by implementing technical solutions and supporting project deliverables.
Create and manage work requests in the ticketing system (e.g., DevOps) to track system changes and enhancements.
Support risk mitigation strategies and ensure compliance with IT security and development standards.
Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, SC InfoSec Requirements http://admin.sc.gov/technology/information-security/policies-and-procedures, etc.)
DPH Support:
DPH will provide:
All required information including formulas, data, and mechanisms to check output.
Staff to assist with any application or data questions.
Conference rooms and scheduling for any application demos.
Workstation and required software.
Required Skills (rank in orde
About the Company
RICEFW Technologies Inc is a technology consulting firm and solutions provider with extensive experience in IT Staff Augmentation and consulting services since 2010.
RICEFW have focused on one basic principle "Maximize leverage by generating savings in cost, increased productivity, time to market and enhanced quality".
RICEFW has a customer-rst business model that focuses on forming deep client Relationships, which are based on transparency, compliance, integrity and mutual benet. Right from the start 'Customer focus, prod...
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