Job Specifications
Primary Job Title:
IT Operations Analyst
Alternate/Related Job Titles:
Network Operations Analyst
NOC Analyst
Tier 1 Network Support Specialist
Infrastructure Operations Analyst
IT Support Engineer (Network Focus)
Location:
Barrie, ON
Onsite Flexibility:
100% Onsite
Contract Details:
Position Type: Contract
Contract Duration: 12 months
Start: August 15, 2025 (based on requisition distribution)
End: August 14, 2026
Pay Rate: C$30-C$40/hr
Shift/Hours: Rotating 12-hour shifts, 7 am-7 pm ET and 7 pm-7 am ET; 150 hours/month; fixed shift schedule
OT: Not applicable
Job Summary:
Join a 24/7 Network Operations team supporting a top-tier banking institution's infrastructure across LAN, WAN, Wireless, Firewalls, and Load Balancers. This Tier 1/Tier 1.5 role is ideal for a proactive, detail-oriented IT professional ready to tackle real-time issues in a high-availability production environment.Key Responsibilities:
Provide front-line support for the Bank’s mission-critical network infrastructure under the guidance of NOC Shift Leaders.
React to anomalies identified through monitoring tools and ensure appropriate escalation and documentation.
Participate in incident management, change management, and problem resolution activities.
Execute network diagnostics and triage incidents involving LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer, and Optical technologies.
Partner with cross-functional support groups (e.g., EES, OCG) and third-party vendors to manage chronic and high-impact issues.
Create and peer-review MoPs, knowledgebase documents, and handover logs to support team learning.
Identify automation opportunities and process gaps; escalate improvement suggestions to leadership.
Ensure accurate ticketing and incident resolution in accordance with established KPIs.
Required Experience:
3+ years in a Network Operations or production support role with a CCNP, or
5+ years with a CCNA and deep hands-on troubleshooting experience.
Proficient with Cisco routing/switching and troubleshooting Tier 1 incidents.
Demonstrated experience supporting high-availability environments and prioritizing work queues.
Nice-to-Have Experience:
Cisco Viptela/Aruba SDWAN
Cisco ACI
Palo Alto Firewalls
F5 Load Balancers
VMware NSX
Required Skills:
Cisco Routing & Switching
Network Troubleshooting
Incident Response
Preferred Skills:
Cisco SDWAN (Viptela/Aruba)
Cisco ACI
Network Monitoring Tools (SevOne, ThousandEyes, Infoblox)
Ticketing Systems & MoP Writing
Additional Skills:
Collaboration with cross-functional teams and vendors
Process improvement/automation awareness
Shift handover documentation
Strong written and verbal communication skills
About the Client:
Top 10 banks in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!Job Number: 25-24856
#gttca
About the Company
Global Technical Talent (GTT), a subsidiary of Chenega Corporation (www.Chenega.com) with over $1.3 billion in revenue and 5,800 US employees, is a leading provider of Total Talent Solutions. With a strong presence in the US, Canada, and India, GTT delivers Global Staffing, SOW (Statement of Work) solutions, RPO (Recruitment Process Outsourcing), Direct Sourcing, and Global Payroll services.
Headquartered in Portsmouth, New Hampshire, and founded in 1999, GTT has over 22 years of experience in the staffing industry. The comp...
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