Skills

Communication Monitoring Sales Training Architecture Artificial Intelligence

Job Specifications

About Syroco

Syroco is a Climate Tech startup that supports the energy transition of maritime transportation. It provides fleet owners and operators with a weather routing and voyage optimisation platform to improve efficiency and impact of merchant vessels. With innovation and impact being at the core of its strategy, the company was born from the complementary expertise of its founders in the scaling of hypergrowth startups, data and artificial intelligence, naval architecture, extreme sports and offshore racing.

Role Overview

As a Technical/Customer Project Managerat Syroco, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. You’ll act as the primary point of contact for Syroco’s clients, ensuring their success by aligning our products and services with their goals. By fostering strong relationships, you’ll enhance customer satisfaction, retention, and growth.

Your Missions

Client onboarding & training (with supervision)

Assist in onboarding new customers, helping them understand and adopt Syroco’s solutions.
Support the preparation of training materials and help deliver sessions to ensure clients make the most of our technology.

Account management support

Contribute to the day-to-day management of client accounts under the guidance of a Customer Success Manager.
Help track client needs, usage patterns, and satisfaction metrics.
Participate in client meetings and follow up on action points.

Customer advocacy & retention

Help maintain strong relationships with key users and stakeholders.
Support internal communication of customer feedback to ensure it informs team priorities.
Assist in identifying opportunities for improvement, upselling or cross-selling.

Performance monitoring & insights

Collect and analyse customer data to assess the impact of our solutions.
Help prepare performance reports and presentations for internal and client-facing use.

Collaboration with internal teams

Work alongside sales, product, and engineering teams to contribute to customer-centric improvements.
Take part in internal meetings to understand how client insights shape product development and strategic decisions.

What you’ll learn

Best practices in client success and account management.
How to work cross-functionally in a dynamic tech environment.
How to communicate effectively with both internal teams and external stakeholders.
Real-world application of data-driven performance tracking.

Your Profile

Currently pursuing a degree in business, engineering, or a related field.
Strong communication and organisational skills.
Analytical mindset and eagerness to learn.
Fluent English.

What We Offer

Standard internship compensation.
Lunch vouchers.
Collaborative work environment with a commitment to sustainability and excellence.
Professional growth and development opportunities.
Pleasant working conditions, in a Loft “au Vieux-Port” de Marseille.

About the Company

Syroco is a Climate Tech startup that supports the energy transition of maritime transportation. It provides fleet owners and operators with a weather routing and voyage optimisation platform to improve efficiency and impact of merchant vessels. With innovation and impact being at the core of its strategy, the company was born from the complementary expertise of its founders in the scaling of hypergrowth startups, data and artificial intelligence, naval architecture, extreme sports and offshore racing. Know more