Job Specifications
At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.
We are looking for a Corporate Applications Intern to join the Corporate Applications team and support critical initiatives around tool standardization and systems integration. This internship will provide hands-on experience with Jira Cloud, Planview, AgilePlace, Salesforce and ServiceNow, offering you an opportunity to work on automation, integration, and process optimization in a collaborative, agile environment. This role is ideal for someone interested in IT systems, agile methodologies, and operational efficiency.
You’ll be responsible for:
Facilitate daily syncs and weekly team meetings, including taking live notes, capturing action items, and gathering updates for project tracking.
Proactively reach out to stakeholders to collect information for shared resources such as the Common Corp Apps list.
Create, update and organize Jira tickets based on meeting discussions and team input.
Track deadlines and priorities across work items to support timely delivery and project success.
Develop and maintain Confluence documentation, including guides on how to set up new Jira projects.
Configure and standardize Jira Cloud usage across teams for consistent tracking, reporting, and workflow management.
Document best practices for issue types, workflows, and board configurations to streamline adoption.
Support the integration of Jira Cloud with Planview, AgilePlace, and ServiceNow for enhanced cross-functional visibility and collaboration.
Collaborate with cross-functional teams (IT, Project Management, Agile Coaches) for smooth onboarding, user training, enabling feedback loops,and optimizing tool usage.
Develop, maintain, and document automated workflows to improve efficiency and support user adoption through training sessions and clear guides
Participate in testing integrations and configurations, identifying and resolving inconsistencies or bugs.
Monitor integrated tools to ensure reliability and proactively flag potential issues.
Contribute to agile ceremonies to support backlog refinement, sprint planning, and retrospectives.
You bring:
You are studying Business Administration, Computer Science, or a related area of study
A familiarity and understanding of product delivery (how the backend of a product is built and works),
Basic familiarity with project management tools with a strong interest to learn new IT software (Jira, Planview, and ServiceNow)
Proficiency in the Microsoft Office Suite (Excel and PowerPoint preferred for data analysis and process documentation) Comfort with navigating and understanding software configurations and cloud-based systems.
You are a proactive problem-solver with a track record of driving continuous improvement, using a creative and process-oriented approach to find pragmatic solutions
You consider yourself a a self-starter who is passionate about excellence, about making an impact, and the opportunity to learn and grow with our team and the company
You are able to work independently, work with ambiguity, to deliver outcomes.
Driven to continuously improve, anticipating and responding to team needs, while thriving in a transforming environment and embracing opportunities for growth and implementation
Keen understanding that success lies in the details, leveraging critical thinking and precision in handling data, configuring tools, and documenting processes to ensure accuracy and prevent errors.
Strong written and verbal skills for effectively communicating with cross-functional teams, ensuring clarity in instructions and feedback.
Although not required, you have some familiarity or previous experience with the following:
Experience with Jira, Planview or ServiceNow
Basic Knowledge of cloud-based tools (Confluence, SharePoint, or another documentation tool)
Familiarity with scripting languages (e.g., Python or JavaScript) or automation tools (like Power Automate)
Basic knowledge of agile frameworks(Scrum or Kanban) or interest in working in Agile
Any experience with data integration concepts, API usage, or data flow between systems
Familiarity with basic project management concepts or tools
Any data integration or workflow automation tools (Zapier, Power Automate, or MuleSoft)
Exposure to cross-team collaboration, working in customer service, tech support, troubleshooting or end user training
Workstyle: Hybrid (3 days on-site)
Location: Toronto
Term: January to April
About the Company
Interac Corp. empowers Canadians to access, spend and send funds whenever and from wherever they choose. With nearly 300 financial institutions connected to our network, we enable payment and ID experiences that support Canadians' accelerated use of safe and digital payments while prioritizing interoperability, security, privacy, and inclusivity. We are proud to be one of Canada's leading and most trusted financial brands, with Canadians choosing Interac products an average of 18 million times a day to pay and exchange money...
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