Job Specifications
ServiceNow Developer – Sr. Manager
Location: Bethesda, MD, 20814
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Pay Rate - $47.34 - $76.35/hr. On W2
Job Description:
Key Responsibilities
ServiceNow Customization and Development
Design, develop, and customize ServiceNow applications, modules, and workflows to meet business requirements.
Create and maintain ServiceNow forms, fields, UI policies, and business rules.
Implement client-side and server-side scripting to enhance ServiceNow functionality.
Automation Framework Development
Build and maintain automation frameworks for ServiceNow to streamline repetitive tasks and processes.
Develop and manage scripts and workflows for task automation and orchestration within the ServiceNow platform.
Integration and Orchestration
Integrate ServiceNow with external systems and tools using REST APIs, web services, and other integration methods.
Orchestrate and automate cross-platform processes and data exchanges to improve efficiency.
Use the Setup Assistant to manage MID Server connections, credentials, and import schedules.
AWS Integration
Develop and implement integration workflows between AWS services and ServiceNow, ensuring seamless communication and data exchange.
Utilize AWS Lambda, Step Functions, and other serverless technologies to automate processes.
Implement mechanisms for data synchronization between AWS resources (such as EC2 instances, S3 buckets, and RDS databases) and the ServiceNow platform.
Implement security best practices for AWS and ServiceNow integration, including encryption, access controls, and compliance with industry standards.
Collaborate with the security team to address any vulnerabilities and ensure a secure integration environment.
Testing Automation
Develop automated test scripts and test suites to validate ServiceNow applications and configurations.
Implement regression testing to ensure the stability of ServiceNow updates and customizations.
Scripting and Scripted REST APIs
Proficiency in scripting languages such as JavaScript to create custom functionality and enhancements.
Develop scripted REST APIs to extend ServiceNow's capabilities and facilitate data integration.
Collaboration and Communication
Collaborate with cross-functional teams, including developers, testers, and business stakeholders, to understand requirements and deliver solutions.
Communicate effectively to gather requirements, provide status updates, and address issues.
Collaborate with DevOps teams to ensure smooth and reliable releases.
Qualifications
Required:
Bachelor’s or Master’s degree in computer science, Information Security, or a related field
8 to 10 years ServiceNow development experience and 3-4 years Tech-lead Role
Customer-facing technical consulting experience with ServiceNow
Experience with Flow Designer, IntegrationHub, or Service Portal development.
Expertise in various ServiceNow capabilities, including GRC/IRM, Issue Management, Vulnerability Response Management, Security Incident Response (SIR), ITSM, ITAM, ITOM, and ITIL frameworks. Exposure to Advanced Risk Module is added advantage.
Experience with ServiceNow integrations using REST/SOAP and MID Servers
Experience with JavaScript, Glide API, HTML, and CSS
Familiarity with CMDB and Discovery.
Experience with AWS and ServiceNow integration.
Implement best practices in coding and design as per ServiceNow standards and community guidelines.
ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA) or other relevant certifications.
Proficient in reporting and dashboard set up.
Experience with Agile development methodology, requirements management and JIRA, or a similar RTM platform and ability to provide time estimation to work components.
Ability to plan resource requirements from high-level specifications.
Platform Migration & Governance Skills:
Extensive experience managing the ServiceNow update set lifecycle, including creation, preview, migration, and conflict resolution across multiple environments.
Proven ability to identify and resolve update set conflicts efficiently to ensure smooth promotion of changes between instances.
Strong knowledge of best practices for update set management, including handling skipped updates, coalescing changes, and minimizing development disruptions post-instance cloning.
Familiarity with Scoped Applications and understanding update set limitations versus application repositories (AppRepo) for effective development workflows.
Ability to enforce governance and migration standards to ensure consistent, high-quality deployments and collaborative development processes.
Soft Skills:
Strong critical thinking, problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and in a team environment.
Detail-oriented with a focus on delivering high-quality results.