Skills

Customer Service Recruitment

Job Specifications

All About The Role

This is an exciting opportunity to work in a varied role which provides business support to our Adult Social Care Team. This role is initially offered on a temporary basis, working 23 hours per week, until the end of March 2026. Working within established processes and procedures such as responding to customer queries, data entry to our recording systems and providing administrative support to social workers. This will also involve supporting with other administrative needs of the service.

All About Our Team

We are busy team of social work practitioners offering support to people over the age of 18 with physical and learning disabilities, older people and their families and unpaid carers. Our team support a variety of social care duties and responsibilities in accordance with the Care Act 2014, and other relevant legislation. The Team support individuals to achieve their personal outcomes, work with unpaid carers as well as other statutory functions, such as adult safeguarding enquiries. This role will focus primarily on providing support to our Safeguarding team processes.

All About You

Successful applicants will be able to organise and prioritise their own workload and multi-task, be confident with using technology and keen to learn and support colleagues. As well as provide a good level of customer service and be able to maintain confidentiality. Experience of working in an administrative role would be beneficial.

For an informal chat or any questions about the role, please contact: deborah.stickler-singh@peterborough.gov.uk.

The interviews will be held on 25th November at Sand Martin House

All About Our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays (pro-rata), sick pay and local government pension scheme…

Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
Buy up to 10 days additional annual leave (pro-rata)
Access to car lease scheme
Take your bank holidays flexibly to better suit your personal circumstances
Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
Access to development opportunities including apprenticeships to support your personal and professional growth
Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
Access to our equality, diversity and inclusion network
Opportunities to receive Employee Recognition Awards

All About Our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact pccrecruitment@peterborough.gov.uk we will work with you to meet your needs.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

About the Company

Everyone at Peterborough City Council has a unique opportunity to make Peterborough a better place to live, work and visit. Whether it's protecting people from harm, improving our road network, providing school places for our children or attracting investment in the city. Peterborough is the fourth fastest growing city in the country with a population of 194,000 residents. As a unitary authority we provide all the council services for our residents, so there's never a dull day. Peterborough is a thriving city and rapidly exp... Know more