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Addison Group
Customer Service Specialist

Customer Service Specialist

On site

Wheeling, United states

$ 25 /hour

Freelance

04-11-2025

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Skills

Customer Service Attention to detail Training

Job Specifications

Job Title: Customer Service Representative

Location: Wheeling, IL (fully onsite)

Industry: Manufacturing

Pay: $23 - $25 / hr based on experience

Benefits: Position is eligible for medical, dental, vision, 401K

Job Description:

This role involves providing high-quality support to customers by managing orders, addressing inquiries, and resolving issues. The ideal candidate is customer-focused, detail-oriented, and thrives in a dynamic environment. A positive attitude and high attention to detail is critical to the success of this role.

Key Responsibilities:

Process daily customer orders via phone, email, fax, and electronic systems.
Respond promptly and professionally to customer inquiries and complaints.
Manage the entire order fulfillment process, ensuring accuracy and timely delivery.
Handle shipment, billing, warranty, and product-related inquiries.
Support internal training initiatives for non-technical customer service processes.

Qualifications:

High School Diploma
Ability to commute onsite - sitting at a desk for 6-7 hours/day
Ability to work in a fast paced environment
Customer Service, Administrative or Office Support Experience required, open to prior retail experience
Recent graduates with office internship experience & eagerness to learn!

About the Company

Addison Group is a leading professional services firm specializing in talent solutions (staffing) and consulting services, offering a full suite of capabilities across multiple practice areas, including information technology, finance and accounting, non-clinical healthcare, human resources, administrative, and digital marketing. We work in specialized markets and channel decades of expertise into real, honest conversations, not just software. We know that great teams start with great people. That means we focus on quality... Know more