Job Specifications
Job Details:
Job Title: Interaction Designer
Duration: 12+ Months
Location: Toronto, ON (4 days onsite per week)
Type: Full Time Contract
Project Overview
The Interaction Designer will be part of a team working on advisor-facing digital tools, specifically contributing to initiatives around Gen AI Advisor Tools.
The designer will:
Provide product design expertise to inform the launch and ongoing enhancement of a Gen AI productivity-enhancement desktop tool for advisors.
Contribute to an ongoing initiative to optimize the workflow of the advisor desktop.
Typical Day in the Life
The Interaction Designer will:
Work closely, primarily with Product Owners and Business Analysts, on an ongoing basis to review and discuss new and upcoming features on the Gen AI advisor tool roadmap, and brainstorm and sketch UX enhancements and the UX/UI for new product features.
Work with Product Owners, Tech Leads, Business Analysts, and other relevant stakeholders to scope design activities, collect business and functional requirements, and establish timelines for delivery of prototypes and ready-for-development files.
Create design concepts for the Gen AI advisor tool enhancements and features in Figma, review concepts with stakeholders, and iterate based on feedback.
Create Figma prototypes to support both moderated and unmoderated usability testing of Gen AI tool design concepts with advisors.
Support the Design Researcher in planning and conducting usability testing, and in analyzing and synthesizing test results.
Support optimization of the advisor desktop workflow through (but not limited to) workflow and business process analysis, process mapping, workflow optimization, as well as research activities such as persona creation and advisor interviews.
Key Responsibilities
To succeed in this role, the Interaction Designer should have professional experience:
Designing employee- or advisor-facing digital products or tools.
Designing digital products that incorporate the output of a large language model.
Planning and delivering Figma prototypes of medium-high complexity within constrained timeframes.
Working with design researchers in planning and conducting moderated and unmoderated usability testing.
Understanding and appropriately managing stakeholder expectations within an organizationally complex environment.
Planning and delivering presentations, workshops, reviews, and other large-tent meetings.
Future Success Indicators
The successful designer will:
Establish themselves as a key partner to program leads, product owners, and other stakeholders responsible for planning and deploying advisor tools.
Be trusted to deliver exceptional work to deadline, understand and respond to stakeholder needs, and support the advisor tools initiative in meeting its key objectives.
Develop a deep working knowledge of advisor workflows, business processes, and pain points.
Become a subject matter expert in designing user interfaces that incorporate output from a large language model (LLM).
Essential Tools and Technologies
Figma – Expertise in delivering design concepts, medium-complexity prototypes, and ready-for-development files.
Must-Have Skills / Experience / Qualifications
Substantial experience designing for complex organizational workflows (e.g., employee or advisor workflow support).
Experience in conversational design.
Expertise in using Figma to build design concepts, create complex prototypes, and deliver high-quality ready-for-development files.
Experience planning and conducting usability testing.
Ability to independently scope and estimate design and usability testing activities to meet competing priorities and deadlines set by squad product owners.
Nice-to-Have Skills / Experience / Qualifications
Knowledge and/or working experience in designing interfaces and conversational experiences for Gen AI-driven applications.
Soft Skills
Comfortable with ambiguity in terms of stakeholders, product roadmap definition, and access to inputs from users.
EEO:
Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.
About the Company
Founded in 1999, Mindlance is one of the largest diversity-owned staffing firms in the US and has been on SIA's list of Fastest Growing US Staffing Firms for 10 years. Mindlance has also been recognized as one of the consistently best performing partners to industry-leading MSP programs including Allegis, Kelly, TAPFIN, PROUnlimited, Pontoon, GRI, WorkforceLogiq and Agile-1. What started with contingent staffing has developed to a comprehensive portfolio of workforce solutions. Along with industry specific, talent-centric st...
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