Job Specifications
Job Title: IT Service Delivery Manager / IT Workplace Enablement Lead
Location: London, UK (Hybrid)
Contract 6 Months Outside IR35
Our client a fast-growing global fintech is looking for a Workplace Enablement Lead to take ownership of workplace IT operations and end-user experience across their UK and international offices.
You’ll lead the IT Enablement team, ensuring smooth day-to-day operations, reliable IT services, and scalable support systems that help their people work efficiently and securely. This is a hands-on leadership role with a strong focus on service excellence, automation, and process optimisation.
Key Responsibilities
Lead and mentor the IT Workplace / Service Desk team to deliver exceptional IT support.
Oversee ticketing, incident management, and service requests, ensuring SLAs and KPIs are consistently met.
Act as the escalation point for complex issues and high-priority incidents.
Drive automation, self-service, and continuous improvement initiatives.
Manage and optimise key workplace platforms including Google Workspace, Intune, Jamf, and ITSM tools.
Oversee IT asset management, user lifecycle management, and onboarding/offboarding processes.
Monitor and maintain corporate network performance and security.
Collaborate with engineering and security teams to ensure seamless and secure IT operations.
Prepare and present regular reports on IT performance, trends, and areas for enhancement.
What You’ll Bring
8–12 years of experience in IT Operations, Service Delivery, or Workplace Technology, including 2–3 years in a leadership role.
Strong expertise in Google Workspace, MDM tools (Jamf, Intune), and ITSM platforms (ServiceNow, Jira, Freshservice, etc.).
Solid understanding of network management, endpoint security, and identity access controls.
Familiarity with ITIL best practices and process-driven service delivery.
Proven ability to lead distributed teams and handle escalations effectively.
Excellent communication, stakeholder management, and problem-solving skills.
A proactive, automation-first approach with a focus on user experience and continuous improvement.
Nice to Have
ITIL certification (v3 or v4)
Experience in a SaaS, fintech, or product-led organisation
Exposure to CASB / DLP solutions and compliance frameworks (e.g., ISO27001, SOC2
About the Company
Levy Global: Connecting Talent to Opportunity Worldwide
At Levy Global, we unite two dynamic brands: Levy Professionals and Levy Search, under one global parent brand. We are more than a staffing and project delivery company; we are a community of dedicated professionals and project consultants committed to delivering exceptional service and innovative solutions across diverse industries and geographies.
Employer Brand
Levy Global serves as the employer for two key audiences: our recruitment consultants and our project de...
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