Job Specifications
JOB REQUIREMENTS: Salesforce \| Remote - US About Simplus: Simplus , a
leading Salesforce Summit Consulting Partner and an Infosys company ,
delivers end-to-end Salesforce platform solutions that accelerate
digital transformation. With deep industry expertise and a proven
delivery framework, we help organizations streamline operations, enhance
customer and employee experiences, and maximize ROI through strategic
advisory, scalable architecture, and technical excellence. Position
Summary: We\'re seeking a highly experienced Salesforce Agentforce
Architect to lead the technical design and architecture of scalable
Salesforce Service Cloud and Agentforce solutions for our enterprise
clients. This individual will be responsible for defining robust case
management frameworks, integrating AI-powered agent tools, and
architecting seamless omni-channel customer service experiences that
align with our clients\' operational goals. Key Responsibilities: \*
Architect and lead the delivery of Salesforce Agentforce/Service Cloud
solutions, including Omni-Channel , CTI integrations , Knowledge
Management , and Live Agent/Einstein Bots . \* Design and implement
Experience Cloud portals tailored to customer support and self-service
use cases. \* Build scalable case lifecycle solutions including
automated routing, SLA tracking, and escalation rules. \* Design secure,
scalable data models and role-based access controls for agents and
supervisors. \* Collaborate with business stakeholders, solution
engineers, and developers to gather requirements and translate them into
well-architected Salesforce implementations. \* Define technical
standards and provide leadership on architectural governance,
performance, and scalability. \* Lead integrations with third-party
platforms via REST/SOAP APIs , middleware , and event-driven
architectures (e.g., Platform Events, Change Data Capture). \* Guide the
implementation of OmniStudio (OmniScripts, DataRaptors, Integration
Procedures) where applicable. \* Support DevOps practices and CI/CD
pipelines using tools like Copado , Gearset , or AutoRABIT . \* Provide
hands-on technical guidance in Apex , Lightning Web Components (LWC) ,
and declarative configuration. \* Conduct code reviews, performance
tuning, and technical troubleshooting to ensure solution quality. \*
Mentor developers and consultants on technical best practices and help
build delivery assets and frameworks. Required Skills & Experience: \*
8+ years of hands-on Salesforce experience; 3+ years in an architecture
or technical leadership role. \* Proven experience delivering complex
Service Cloud / Agentforce projects, including Omni-Channel and CTI. \*
Strong experience with Lightning Web Components (LWC) , Apex (Triggers,
Batch, Scheduler), and Flow. \* Deep understanding of Salesforce data
modeling , role hierarchy , and sharing rules . \* Expertise in API
integrations using REST, SOAP, and middleware such as MuleSoft or Dell
Boomi. \* Familiarity with Einstein Bots , Live Agent , and intelligent
routing strategies is a plus. \* Strong understanding of Salesforce
DevOps and tools such as Copado , Flosum , Gearset , or AutoRABIT . \*
Experience working with Agile/Scrum delivery frameworks and tools like
Jira or Azure DevOps . \* Salesforce certifications such as Application
Architect , Service Cloud Consultant , Integration Architect , or System
Architect are highly preferred. Preferred Qualifications: \* Experience
with Experience Cloud (formerly Community Cloud) and self-service
portals. \* Exposure to Einstein AI , Case Classification , and Next
Best Action recommendations. Why Join Simplus? \* Work with top-tier
clients and cutting-edge Salesforce technologies. \* Be part of a
high-performing, To view the full job description please use the link
below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY5NjI0Ljg3NzBAc2ltcGx1c2NvbXAuYXBsaXRyYWsuY29t
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Onl ne:
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About the Company
We will meet clients where they are on their Salesforce journey, accelerating time to value through our advisory-led, industry-focused, and partner-aligned approach to streamlining front-to-back office operations. Our services include program strategy, platform implementation, organizational change management, data and systems integration, solution accelerators, and managed services. As a global team, we help customers reimagine and simplify their Salesforce journeys with innovative, end-to-end industry solutions to drive a ...
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