Skills

Communication Sales Training

Job Specifications

The Account Management Associate role is a new and developing function at Navan within the wider Account Management department. Account Management Associates work alongside Account Managers to provide support to our Travel and Expense customers, specifically to programme administrators.

As an Account Management Associate, you will be working with a team of account managers across different market segments and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals.

We are looking for individuals who have a passion for customer success and account management, embody a "go- getter" attitude, can communicate effectively and thrive in a fast-paced environment. You can expect world-class training and enablement and a fast track towards a revenue driving Account Manager role.

This role will report directly to the Account Management leader of your assigned segment and be based in Paris. Navan's mission is to power in-person connections, and we bring that to life at our Berlin office, where our Account Managers collaborate on-site 3-4 days a week to drive growth and build our culture.

What You'll Do

Effectively partner with your assigned team of Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communications
Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on the Navan's product functionality
Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests, etc.
Drive satisfaction, adoption, retention, and reduce customer churn risk by providing quick and knowledgeable advice based on customer's desired outcomes
Handle customer escalations and work across teams to resolve issues
Act as the 'voice of the customer' and provide internal feedback on how we can better serve them to maximize customer value and retention
Run playbooks and programme ideas to drive adoption and satisfaction and track results based on defined KPIs
Document processes to support the team efficiently and at scale

What We're Looking For

Bachelor's degree
1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company
Fluency in both in English and French is mandatory
Passion for customer experience and technology with the ability to deeply understand a product
Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives
Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
Data-driven approach to continuously drive additional efficiency
Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers.

About the Company

Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to concentrate on the things that matter most to them -- all while providing companies with real-time visibility, savings, and control. Know more