Skills

Communication Risk Management Monitoring Problem-solving Trend Analysis Organization Process Improvement E-commerce

Job Specifications

Job Title: Fraud Operations Specialist

Location: Seattle, Washington

Employment Type: 6+ Months Contract

Key Responsibilities:

Investigation & Case Management:

· Review and investigate client chargeback and fraud cases through various tools and work queues.

· Conduct thorough analyses of transactions, account activity, and customer behavior to identify fraudulent patterns.

· Provide expert support for complex fraud investigations, gathering evidence and documenting findings.

· Make timely and accurate decisions on transaction legitimacy and account status.

Trend Analysis & Strategy Development:

· Analyze fraud and chargeback data to identify emerging trends, schemes, and vulnerabilities.

· Explore and propose innovative risk reduction strategies and solutions.

· Prepare regular summaries of fraud trends and present findings to management.

Process Improvement & Collaboration:

· Actively support the identification and implementation of fraud process improvement opportunities to increase efficiency and scalability.

· Collaborate effectively with banks, merchants, industry peers, and internal cross-functional teams to strengthen fraud detection capabilities.

· Share insights and intelligence to help eliminate risks across the organization.

Deliverables & Performance Metrics

The successful candidate will be accountable for producing:

· Produce regular transaction monitoring and investigation reports that offer clear, actionable insights into case volume, resolution rates, and key metrics.

· Deliver periodic chargeback and fraud trend analysis summaries that highlight new threats, measure rule effectiveness, and provide recommendations for improvement.

Required Qualifications & Skills

· Bachelor’s degree in finance, Business, or a related field, or equivalent practical experience.

· 2+ years of experience in fraud prevention, risk management, or financial investigation’s role.

· Proven experience with chargeback processes and fraud investigation techniques.

· Strong analytical and problem-solving skills with the ability to spot trends in large datasets.

· Excellent written and verbal communication skills, with the ability to clearly document and explain findings.

· High level of integrity, discretion, and professionalism when handling sensitive information.

Preferred Qualifications

· Professional certifications such as Certified Fraud Examiner (CFE) or similar.

· Experience in the [Payments, E-commerce, or FinTech] industry.

· Experience working with financial institutions on fraud cases.

About the Company

Prodware Solutions is a fast-growing IT service provider specializing in cutting-edge enterprise solutions. With deep expertise in Oracle Fusion / EBS / JD Edwards, and AI-driven technologies, we help businesses streamline operations and enhance efficiency. Our services extend beyond ERP solutions, offering healthcare staffing and IT staffing solutions, including expertise in data engineering and data governance, to support the evolving needs of businesses across industries. Our Key Services: Enterprise Solutions Oracle J... Know more