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Salesforce Program Manager

Salesforce Program Manager

Hybrid

Dallas, United states

Freelance

22-10-2025

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Skills

Salesforce Stakeholder Management Sales Customer Service CRM Marketing Strategic Planning

Job Specifications

Key Responsibilities:

Strategic Planning & Program Oversight
Define program objectives, timelines, and success metrics for Sales Cloud and Service Cloud initiatives.
Align Salesforce solutions with business goals (e.g., improving sales pipeline visibility, enhancing customer service efficiency).
Lead cross-functional teams including business stakeholders, Salesforce admins, developers, and third-party consultants.

Project & Stakeholder Management

Manage multiple Salesforce projects concurrently, ensuring on-time delivery within budget.
Act as the main point of contact between business units (sales, support, marketing) and technical teams.
Facilitate stakeholder meetings to gather requirements, report progress, and address blockers.

Sales Cloud Focus

Drive CRM improvements like opportunity management, lead scoring, forecasting, and territory management.
Partner with sales operations to streamline processes and improve reporting.
Oversee the rollout of features like Einstein Lead Scoring, Sales Engagement, and Pipeline Inspection.

Service Cloud Focus

Enhance service processes through case management, omni-channel support, and knowledge base optimization.
Improve agent productivity with tools like Service Console, Macros, and AI features (Einstein Bots, Next Best Action).
Drive customer satisfaction by enabling SLAs, automated workflows, and customer self-service portals.

About the Company

Galent is an AI-native digital engineering firm at the forefront of the AI revolution, dedicated to delivering unified, enterprise-ready AI solutions that transform businesses and industries. Our mission is to empower organizations to thrive in an ever-evolving digital landscape through cutting-edge AI-native services, consulting, and digital engineering. As enterprises face the complexities of integrating advanced technologies, Galent provides scalable, AI-enabled solutions that optimize processes, enhance productivity, an... Know more