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Response Informatics
Genesys Program Manager

Genesys Program Manager

Remote

England, United kingdom

Freelance

23-10-2025

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Skills

Communication Leadership

Job Specifications

Required Skills and Experience:

Extensive CCaaS Experience: Proven track record of leading multiple, large-scale implementations of a Contact Centre as a Service (CCaaS) platform. Direct experience with Genesys Cloud is highly preferred, but significant experience with platforms such as Amazon Connect, NICE CXone, or Five9 is also highly relevant. Any AI orchestration execution in the project would be added advantage.
Program Management: Demonstrable experience in a Program Manager, Senior Project Manager, or similar leadership role, with a focus on technology transformation projects.
Technical Acumen: Strong technical knowledge of contact centre technologies, including IVR, omnichannel routing, voice/digital channels, and API integrations. The ability to speak the same language as engineers and developers is crucial.
Soft Skills: Excellent leadership, communication, and interpersonal skills. Must be a natural problem-solver with a collaborative and results-driven approach.

About the Company

Response Informatics is a globally established end-to-end technology and enterprise-level management consulting company. We have our corporate offices in New Jersey, USA, and Hyderabad, India. Incorporated in 1996, we have been sailing the ship with a single goal, the global adaption of the best technological and result driven practices for business growth. With a humble start with management consulting and global staffing solutions, we have moved up the ladder sharply and significantly. Soon enough, we were delivering in... Know more