Job Specifications
Trident Consulting is seeking a "Business Analyst (Analytical and Customer Service)" for one of our clients in "Irwindale, CA - Hybrid" A global leader in business and technology services.
Title: Business Analyst (Analytical and Customer Service)
Location: Irwindale, CA - Hybrid
Type: Contract
Rate: $40-48/Hr
Day-to-Day Responsibilities/Workload
This position will play a key role in managing customer enrollment and payment operations for Flexible Pricing Rate Pilot, as well as conducting additional reporting.
This position is responsible for receiving and validating enrollment forms from account managers, submitting eligible customers to a third party supplier for enrollment, and confirming enrollment status back to stakeholders.
The role also includes overseeing manual enrollment processes for Automation Service Providers, maintaining detailed metrics on enrollment activity (e.g., number of customers, MW enrolled, benefiters vs. non-benefiters), and tracking billing status.
This role will also manage manual customer payments and facilitate payments to contractors and other third parties.
Required Skills/Attributes
BA/BS Degree in Business, Economics, Marketing, or related discipline
Four or more years of experience with business analysis
Proficiency with analytical tools such as Excel, Access or other similar tools for tracking and reporting
Ability to understand and conduct payment processing and reconciliation
Ability to follow and improve upon business processes
Strong attention to detail to validate information on forms is correct
Experience with manual data entry
Ability to coordinate with internal teams and external stakeholders
Excellent written and verbal communication skills
Strong organizational and time management skills to handle high-volume tasks during ramp-up periods
Desired Skills/Attributes
Experience with customer programs and billing in a utility or similarly regulated environment
Familiarity with SAP
Experience using advanced analytical tools such SAS, Power BI or other similar tools.
Experience working with budgets.
Experience creating and using pivot tables, charts, and graphs and the ability to work with larger datasets (e.g., containing data for several hundred thousand accounts).
Proficiency identifying trends in complex data and arriving at solutions rooted in information.
Comfort working in a fast-paced, deadline-driven environment
Demonstrates strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning
Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: tridentconsultinginc.com .
Some of our recent awards include:
Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
Received the TechServe Excellence award.
Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.
Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
About the Company
Trident Consulting is a 100% Women and Minority-owned staffing company, headquartered in San Ramon, CA. We specialize in placing high-quality vetted technology and engineering professionals in contract and full-time roles.
Trident shines in filling niche/hard to find technical skills, and our commitment is to deliver the best and brightest individuals in the industry for our clients toughest requirements.
We are big on Diversity! We truly believe the United States is a land of opportunity and equality, and are committed t...
Know more