Skills

Communication Presentation Skills Training Coaching Organization

Job Specifications

Our client, a renowned European institution in the heart of Brussels, is responsible for European Union measures to assist the economic and social development of the less-favoured regions of the European Union.

We are seeking a skilled Support and IT Training Person who will play a key role in the delivery ICT training and ad hoc support. Continuously contributing to the management of user documentation and providing guidance and coaching, among others.

Contract type offer:

Freelancer (short-term contract)

Location requirement:

Brussels, working from the Institution’s comfortable offices.

Description of the tasks

Organization, implementation, and maintenance of Unit’s Information Systems support
Conception, management, and delivery of IS and ICT trainings
Supporting the Unit’s Information Systems Service management
Management of incidents related to information systems, including related reporting
Management and follow-up of user requests
Provide guidance regarding the use of information systems; contribute to the update of the internal documentation
Conception and organization of user documentation and providing one to one guidance and coaching
Coordination of wiki sites, collaborative sites
Management, conception, and delivery of IT related communication to Unit’s users
Participate in IS testing, to ensure the proper organisation and execution of User acceptance tests/Business acceptance process
Coordinating with other project teams; participation in user, service and project meetings

Knowledge and skills

Proven knowledge in end user assistance or support of IS (support, guidance and coaching)
Customer care techniques
Excellent knowledge in writing end-user and technical documentation as well as training materials
Excellent communication skills in English and French and ability write manuals and documentation
Excellent training and presentation skills in English and French
Rapid self-starter and proactive
Good knowledge of M365 suite
Good IT skills
Good knowledge of Office Suite tools and techniques
Good knowledge of wiki and collaborative sites
Knowledge of ITIL - certification is an asset
Capability, willingness, and experience in working and ensuring coordination with other teams (business analysts, testers, developers, managers)
Knowledge of incidents management systems (knowledge of Service Now is an asset)
Knowledge of financial transactions circuits related to Shared Management mode in the Institution is considered a strong asset
Knowledge of the Regional and Urban policy and of European Structural and Investment funds is considered an asset
Knowledge of the organisation of the Institution with a focus on ESIF DGs (REGIO, MARE, AGRI, EMPL) is an asset.

About the Company

We are a global technology solutions company that powers breakthroughs for the world’s leading organizations. These solutions — digital workplace, cloud, applications & infrastructure, enterprise computing and business process solutions — help people overcome obstacles and not only reach their greatest potential but go beyond it. For more information about how we deliver for our clients, visit https://www.unisys.com/. Know more