Skills

Communication Teamwork Problem Solving Test Customer Service Windows

Job Specifications

Field Service Technician x 2 vacancies

Location: Birmingham & Southern England & Scotland – located ideally Glasgow or Edinburgh

⏱Hours: 40 per week (typically 7:00am – 3:30pm, Monday to Friday)

Salary: Circa £30,000-40,000 basic (doe) + company car + benefits

Are you a hands on technician who loves solving problems, working with cutting-edge machinery and delivering great customer service?

We’re looking for a Field Service Technician to join a highly successful global business within their UK Services Team, someone who takes pride in keeping complex equipment performing at its best.

This role is ideal for a technically minded professional with strong mechanical and electrical aptitude, a passion for customer interaction and the ability to think on their feet. You’ll be the face of the organisation on-site, supporting our advanced mail opening and document scanning systems used across office and warehouse environments.

What You’ll Do

Installation & Setup

Install, configure and commission new automated equipment at customer sites.
Test and verify full system functionality before handover.
Train customers on safe use, maintenance and best practices.

Maintenance & Troubleshooting

Perform preventive maintenance, troubleshooting and repairs on automation and document handling systems.
Diagnose and resolve mechanical, electrical and software issues efficiently.
Apply the latest service updates and technical bulletins.

Customer Engagement

Build strong relationships with customers through clear communication and reliability.
Provide regular progress updates and ensure customer satisfaction at every stage.
Represent their service values professionally in every interaction.

Reporting & Teamwork

Complete service reports, maintenance logs and expense submissions accurately and on time.
Collaborate with technical support teams to resolve recurring or complex issues.
Contribute feedback and insights to improve system performance and customer experience.

About You

Proven experience in field service, automation, or mechanical/electrical maintenance.
Strong diagnostic and problem solving skills with a keen eye for detail.
Confident communicator with excellent interpersonal skills.
Proficient in Windows and Microsoft Office (including Teams).
Self-motivated and able to work independently.
Physically capable of lifting and working in varied environments.
Full, clean UK driving licence.

What Success Looks Like

Fast, effective service with minimal downtime for customers.
Consistent achievement of response and repair targets.
Positive customer feedback and high satisfaction levels.
Accurate reporting and collaboration with support teams.

If you’re ready to take on a technically challenging and rewarding field role with plenty of independence and customer interaction we’d love to hear from you!

About the Company

REAKT was created after forging a successful reputation in the Managed Print & Document Solutions market for almost 10years. Being clients & candidates first port of call for their recruitment needs, it was time to create something specifically for this marketplace. Reputation, Experience Knowledge & Trust is paramount in this industry and helped to form the REAKT Recruitment brand Reputation Experience Accountability Knowledge Trust Specifically recruiting talent Globally within our focus areas:- * Document Manage... Know more