Skills

Sales Marketing Analytics Operations Management

Job Specifications

Business Analyst – Restaurant Merchant Experience

Contract: 12 months and should extend and could convert down the road

Location / Schedule: 5 days onsite in Irving, TX 75063

Interview Process: TBD

Overview:

This role will help define and execute company’s strategy to create an exceptional experience for our restaurant partners. In collaboration with Sales and Account Management teams, this individual will ensure the delivery of superior service and support, setting the standard for how the company / app supports its partners. Additionally, this role will support the design and optimization of standard operating processes and playbooks to increase merchant satisfaction, merchant retention rates, and overall merchant engagement with the company / app.

Needs:

Bachelor’s degree or higher; ideally in Business, Marketing, Operations Management or related fields
3+ years of experience with B2B relationship management (account management, client success management, consulting, or general business operations)
Proven ability to work cross-functionally and deliver impactful results.
Prior experience at delivery marketplaces or other two-sides marketplaces; POS companies (e.g., Favor, Toast), or large Restaurant brands is a strong plus

Duties:

Identify areas for improvement in Merchant experience and lead cross-functional initiatives to implement solutions.
Continuously monitor Merchant satisfaction scores and support Account Managers with resolving issues
Design new programs and offerings to surprise and delight our restaurant partners
Create pitch materials for merchant promotional packages and special partnerships offerings
Collaborate with Marketing and Consumer Growth teams to identify and engage key Merchant partners for participation in marketing campaigns
Collaborate with Analytics & Product teams to define best-in-class reporting and dashboards to support our partners and internal teams

About the Company

The Intersect Group is a nationwide staffing company specializing in Information Technology, Accounting, and Finance. We offer tailored solutions to address your critical personnel needs through contract, contract-to-hire, and direct hire services. We believe building relationships first is the key to creating shared success with our Colleagues, Clients, Consultants, Candidates, and our Community. We are driven to serve all of those we are privileged to work alongside and understand establishing and maintaining trust is the... Know more