Job Specifications
Join an established and growing Managed and Cloud Services Provider partnering with Microsoft and Google to help businesses modernize, secure, and scale their IT operations. As the Director of Managed Services, you’ll own the strategy and execution behind global service delivery. You'll unite Help Desk, Infrastructure, Cybersecurity, and Cloud teams under one high-performing framework. This is a hands-on leadership role built for someone who thrives in dynamic environments, drives measurable outcomes, and knows how to transform distributed teams into engines of operational excellence.
You’ll shape how services are delivered across continents, improve client experience through data-driven decisions, and guide managers and engineers through scalable growth. This is the opportunity to take a thriving MSP and elevate it to the next level of maturity, efficiency, and innovation.
This role requires previous Director level experience at Managed Services Provider.
What You’ll Lead
End-to-end delivery across L1 Help Desk, L2/L3 Infrastructure, Cybersecurity, and CSP/Resell offerings
A globally distributed team of managers, engineers, and specialists
Key service operations including client onboarding, patching, upgrades, and performance reporting
Internal engagement programs: onboarding, 30/60/90-day development plans, weekly touchpoints, and career growth paths
What You Bring
10+ years of experience in IT service delivery, with 5+ years in senior leadership roles
Previous MSP management experience is required (no exceptions)
Proven success managing nearshore/offshore teams (preference for Europe and Latin America regions)
Deep expertise in infrastructure, cybersecurity, and managed service operations
Strong analytical skills in workflow optimization, service modeling, and performance measurement
Bonus points for experience with CSP licensing, RFP responses, and pricing strategy
Compensation & Benefits
Base Salary and Annual Bonus: $180,000 to $210,000 OTE, depending on experience. The base salary ranges from $150,000 to $175,000 per year.
Annual Bonus
Hybrid WFH Schedule
401(k) + matching
Health, dental, and vision insurance
Paid time off and parental leave
Reimbursement for Training / Certifications
About the Company
Bowman Williams - Staffing MSPs and CSPs. We are a staffing firm for IT Managed Service Providers (MSPs) and Cloud Service Providers (CSPs). We exist to help growing MSPs and CSPs hire and scale their permanent staff to keep pace with the increasing demand for IT Managed and Cloud Services. We are the staffing authority for IT Managed and Cloud Service Providers, bar none. If you are currently working in the IT Managed or Cloud Services industry, we can help you advance your career by introducing you to the word's most premi...
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