Job Specifications
This position will be dedicated to the management of customer contracts and its administrative processes in close collaboration with regional Sales, the administrators in the region, Head Quarter and Accounting.
This position requires excellent communication skills, accuracy about figures, data and terms and conditions on all contracts / invoices / approvals, as well as sound knowledge of operations, order processing, invoicing and coordination of the whole delivery process (including customs issues) for our NEEME Region (DACH, EE, Northern and UK).
Job Tasks
Order Processing and Management:
Validation, processing and invoicing of sales orders using Conga,Oracle ERP and SAP
Payments follow-up in collaboration with Head Quarter and local Accounting incl coordination of bank guarantees
First point of contact for customers for information, order confirmations, lead times, payments and claims handling
Shipping and Delivery coordination for Equipment and Software delivery
Validation and transmission of the shipping documents to the customer based on Incoterms agreed
Service Contracts Processing and Management:
Processing and invoicing of Service Contracts for New and Renewals (incl AutoRenewals) for Equipment, Software and Subscriptions
Proactive follow up on Service Contracts Renewals such as maintaining status, process terminations, change / amend data, invoice additional cutting hours, etc
Proactive payment follow-up for activation on contract renewals
Purchase Order collection for Service Contract Renewals in collaboration with Customer Success and Sales
Support contract database updates during Sunset Process
Contracts reporting in collaboration with the Head Quarter
License Management:
Licenses and Software Upgrade management (activation, delivery, and renewal of licenses (dongle-based, non-cloud, service, educational, and school licenses))
Handle license operations: extensions, rehosts, loan licenses, software upgrades, and customer instance transfers
Follow up on expiring licenses, payments, and ensure timely delivery of new keys
Maintain CIB (Customer Installed Base)
Customer Interface for all License related issues
Collaboration and coordination with internal departments regarding the delivery / renewal of licenses to customers
Requirements
Excellent verbal and written communication skills in Dutch and English
Very good organizational skills and attention to detail
Ability to communicate on a management level both internally and externally
Very customer oriented with proven track record to deal with several stakeholders
(customers, shipment department, customs, sales and finance)
Able to perform and set priorities under time pressure
Ability to assess potential risks upfront
Proactive and accountable
Analytical and efficient thinking
Proficient in Microsoft Office, advanced Excel.
Proficient in Oracle and SAP
Experience in Salesforce and Conga is a plus.
About the Company
At the forefront of innovation since its founding in 1973, Lectra provides industrial intelligence technology solutions—combining software in SaaS mode, cutting equipment, data, and associated services—to players in the fashion, automotive and furniture industries. With boldness and passion, Lectra accelerates the transformation and success of its customers in a world in perpetual motion thanks to the key technologies of Industry 4.0: AI, big data, cloud and the Internet of Things. The Group is present in more than one hundr...
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