Skills

Communication Problem Solving Attention to detail Training Recruitment Operations Management Analytical Thinking

Job Specifications

The Company and its services

EBA CLEARING is a provider of pan-European payment infrastructure solutions. Founded in 1998, the company is owned by 48 of the major banks operating in Europe and based on a country-neutral governance model. The payment systems of EBA CLEARING are pan-European by design and desire: they are developed in close co-operation with the Company’s multinational user community and best-of-breed technology partners.

Before applying for this position, please ensure that you are already authorised to work in the European Union. Please apply with a CV in English.

The position

The Operations Unit is responsible for the operation and business administration of all EBA CLEARING payment services. As a member of our customer services team, you will:

oversee daily processing and settlement
manage the onboarding and offboarding of service participants.
provide general support to service participants, resolve customer queries and contribute to resilience testing and incident management activities
assess the risk and security levels of business processes.
opportunity to engage with emerging technologies, constructively challenge existing processes, and contribute to continuous improvement by identifying innovations and efficiencies that enhance overall service delivery.

In this position, you will report to the Customer Services Team Leader.

The profile

Requirements:

University degree in Finance, Business Administration, Operations Management, or a related field
At least 5 years of experience working in financial services; ideally with payments infrastructures, customer services or in banking operation environments
Good knowledge of Microsoft Office
Fully proficiency in English
Permission to work in the European Union
Ability to work in shifts

Soft skills:

Intercultural communication
Customer-first attitude
Analytical thinking.
Ablility to anticipate problems, needs and changes and to evaluate operational risks
Efficient problem solving
Attention to detail
Ability to manage multiple tasks simultaneously
Ability to work autonomously in a fast-paced environment
Ability to work under pressure
Balances operational discipline with openness to innovation.
Curious about new technologies and able to challenge existing processes constructively.

What we offer

At EBA CLEARING, we develop ideas together, within and across teams and with our stakeholders, and we are ready to adapt whenever needed. The projects awaiting you will give you the opportunity to learn, excel and grow. Our people are our most valuable asset, and we want to contribute to the well-being of our staff at work and beyond with:

a competitive salary package
attractive benefits package including a sports and cultural activities budget and meal tickets
professional development opportunities including training budgets and internal mobility
a flexible work environment including the option to work from home
happy workplace initiatives including well-being workshops, social events, green initiatives, onboarding support and more

EBA CLEARING is committed to equal opportunity, diversity and inclusion, as we are convinced that our individual experiences and overall diversity are our key strength. All our recruitment decisions are based solely on the individual’s qualifications, skills and experience along with the job requirements. EBA CLEARING ensures compliance with the principle of non-discrimination towards any person in the context of a recruitment procedure, access to an internship or an in-company training period in the different countries in which it recruits.

If you have any question regarding the interview process, please let our Talent Acquisition Specialist know.

Visit our website to learn more about EBA CLEARING and submit your application via our career portal.

About the Company

EBA CLEARING is a provider of pan-European payment infrastructure solutions. Founded in 1998, the company is owned by 48 of the major banks operating in Europe and is based on a country-neutral governance model. The payment systems of EBA CLEARING are pan-European by design and desire: they are developed in close co-operation with the company's multinational user community and best-of-breed technology partners. EBA CLEARING manages and operates the payment services EURO1, STEP1, STEP2 and RT1. Both EURO1 and STEP2 have been ... Know more