Home
Jobs
Hamilton Barnes
D365 and CCaaS Support Lead - 6 months - Luton - Inside IR35

D365 and CCaaS Support Lead - 6 months - Luton - Inside IR35

On site

Luton, United kingdom

£ 425 /day

Senior

Freelance

13-11-2025

Share this job:

Score my CV

Skills

Communication Leadership Dynamics DevOps Monitoring Test Customer Service Networking CRM Architecture Cloud Architecture Azure AWS

Job Specifications

D365 and CCaaS Support Lead - 6 months - Luton - Inside IR35
We are seeking an experienced D365 and CCaaS Support Lead to join an ongoing CRM and Contact Centre transformation programme based in Luton. This is a hands-on technical role supporting the implementation of a new Microsoft Dynamics 365 Customer Engagement platform integrated with a modern CCaaS solution.
Key Responsibilities:
Support the delivery of Dynamics 365 CE Customer Service and Omnichannel capabilities.
Define and validate technical and business requirements for the D365 and CCaaS integration.
Build and configure Azure environments across Development, Test and Production.
Design and support Azure compute, networking, identity (SAML/OIDC) and resource structures.
Assist with integration between Azure-based CCaaS and D365 solutions and existing AWS-hosted applications.
Set up, configure and maintain DevOps pipelines for solution deployment.
Support observability tooling and dashboards for monitoring platform health and performance.
Act as a technical liaison between stakeholders, programme leadership and engineering teams.
Provide 3rd line support for the CRM and CCaaS platform, including escalations and issue resolution.
What You Will Ideally Bring:
Strong hands-on experience with Microsoft Dynamics 365 CE and CRM.
Proven experience working with CCaaS platforms (Microsoft, Genesys, Five9, NICE or similar).
Solid background in Azure cloud engineering (PaaS, identity, networking).
Understanding of Azure-to-AWS integrations and cloud architecture principles.
Experience designing or supporting customer service and contact centre solutions.
Ability to produce technical documentation, designs and operational runbooks.
Excellent stakeholder communication and vendor coordination skills.
Contract Details:
Duration: 6 months with possible extension
Day Rate: £425 per day (Inside IR35)
Location: Luton (2 to 3 days per week on site mandatory)
Start Date: ASAP
D365 and CCaaS Support Lead - 6 months - Luton - Inside IR35

About the Company

Founded in 2014 and with over 25 years of recruitment experience, we are committed to providing exceptional service to all our clients to help them secure the best talent and opportunities in the market. We provide a consultative and customer-focused recruitment solution, where customer service is paramount to the experience, specialising in recruitment in: Enterprise & Wireless Networks: Cisco Systems, Juniper Networks, Aruba Networks & Arista Networks Network Automation: Cisco DevNet, Python, Ansible, Terra... Know more