Job Specifications
SERVICENOW PLATFORM SOLUTION OWNER
WINNIPEG, MB
Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!
Great Benefits
Competitive salary and benefits package.
Defined-benefit pension plan.
Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and community.
Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on nature of work, operational requirements and work location.
Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that supports innovation, commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.
Reporting to the Platform Solution Architect Lead, the ServiceNow Platform Solution Owner is responsible for defining and executing the strategic direction and roadmap for the ServiceNow platform in alignment with Manitoba Hydro's enterprise goals and objectives. This role acts as a key enabler of business transformation, ensuring the platform is leveraged to enhance the digital employee experience, drive productivity, and support strategic initiatives.
This role reviews and prioritizes incoming demand for the platform and oversees the solution design and architecture for platform-related implementations and changes, ensuring the platform evolution is guided by business value, risk mitigation, and enterprise architecture principles. Additionally, this role provides guidance to technical and enablement teams, directs release coordination, and collaborates closely with the platform System Administrator and other specialists.
Key to this role is possessing a deep understanding of the platform capabilities, both functional and technical, and the ability to translate business needs into platform solutions. The Solution Owner is a recognized thought leader who influences senior leader decisions, drives platform adoption across the enterprise, and maintains a strong relationship with ServiceNow to stay ahead of emerging capabilities and roadmap developments.
Responsibilities:
Thoroughly understands the platform's configuration and use within Manitoba Hydro; identifies areas for improvement in line with enterprise goals and objectives.
Maintains a significant relationship with the platform vendor and understands the overall platform and product roadmaps.
Develops and maintains a Manitoba Hydro specific technology roadmap for the platform in support of the enterprise goals and objectives.
Understands the landscape of Manitoba Hydro's technology environment and collaborates with colleagues across Digital & Technology (D&T) including security, infrastructure, and operations.
Supports prioritization of new business requests, creates t-shirt size estimates for new demand or features based on understanding of the requirements, and partners with product teams to review and prioritize the backlog of features/changes specific to the platform.
Reduces risk by designing and/or reviewing solution architecture for solutions utilizing the platform, ensuring alignment to enterprise architecture and directs proper release coordination of changes.
Leads, oversees, and implements increasingly complex projects involving multiple systems with corporate-wide impacts.
Assists in triaging and supporting L3 and L4 tickets, in collaboration with vendors and D&T colleagues, to ensure sufficient resolution.
Participates in business and technology governance forums as a cross-functional representative of the Digital & Technology (D&T) product teams.
Understands and advocates Enterprise Architecture and Solution Architecture principles, standards, and guidelines.
Develops and maintains strong working relationships and knowledge necessary to assess the longer-term, more strategic needs of the customer.
Provides consultative advice and expertise to colleagues throughout the organization.
Acts as a communication conduit on matters of both operational and strategic importance.
Qualifications:
A four year degree in Computer Science, Engineering, Information Systems, or related disciplines from a university of recognized standing with a minimum of five years of directly applicable experience.
OR
A two year diploma in Computer Programming Technology from an institute of recognized standing with a minimum of seven years of directly applicable experience.
Hands-on experience as a ServiceNow Solution Architect with a proven track record in architecting and implementing enterprise solutions using the ServiceNow platform.
Advanced proficiency of the ServiceNow ecosystem including designing and managing solutions within the platform, ensuring robust and secure implementations through platform governance, compliance, and risk management.
Understanding of integrations betw
About the Company
As Manitoba's major energy utility, we: * Generate and distribute electricity around the province. * Distribute natural gas in the province. * Export electricity within Canada and the mid-western United States. * Offer a wide range of energy services and programs. We are recognized within the industry for our reliability, prudent environmental practices, strong relationships with Indigenous peoples, and outstanding community support. Our employees make all these things possible.
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