Skills

Communication Risk Management Change Management Organization Marketing Agile Analytics

Job Specifications

Change Experience Lead

Location: Canada - Hybrid

Openings: 1

Project/Program Overview

A global life sciences organization is scaling a Change Experience & Learning (CE&L) function within its Informatics group to drive the people-side of technology transformation. The mandate: deliver holistic change experiences so workforce adoption matches the pace of platform and product rollout.

Role Summary

Own the end-to-end communication and change experience for complex, IT-driven initiatives. Translate technical roadmaps into clear, actionable narratives and learning touchpoints. Orchestrate channel strategy, content, timing, and measurement to accelerate adoption and compliance across diverse stakeholder groups.

Responsibilities

Communication strategy & execution: Build and run end-to-end communication strategies that enable adoption of IT changes; select optimal channels and media; manage editorial calendars; deliver assets on time.
Campaign innovation: Simplify complex topics; design creative campaigns that improve comprehension and engagement; streamline comms processes.
Stakeholder partnering: Co-create function-specific strategies with senior business and IT stakeholders; align communications with portfolio and annual plans.
Measurement: Define and track engagement metrics; use analytics to iterate channel mix, cadence, and messaging.
OCM support: Support organizational change management for platform strategy implementations; advise on deployment timing relative to business cycles and competing communications.
Cross-functional ways of working: Partner with UX, Partnering, and Engagement teams to deliver integrated change experiences; share knowledge across sections/clusters.
Governance & delivery: Fulfill workforce communication strategy; oversee plan execution across channels and contributors.

Must-Have Requirements

5+ years in communications or organizational change management within technology-led environments.
Proven stakeholder engagement with senior business and IT leaders; strong consulting orientation.
End-to-end OCM strategy creation and execution, including communication planning and enablement.
Exceptional written and verbal communication; ability to simplify technical content for non-technical audiences.
Strong project/program management; ability to prioritize and multitask in shifting contexts; proactive issue/risk management.
Technical aptitude to understand emerging technologies and translate jargon into clear, outcome-oriented messaging.
Working knowledge of instructional design methodologies and Agile delivery practices.
Bachelor’s degree.

Nice-to-Have Requirements

Marketing experience (campaign design, audience segmentation, message testing).
Program-level OCM experience across multi-team portfolios.
Master’s degree or equivalent advanced education/experience.

Contract & Hours

Employment type: Contract (initial 12 months) with potential extension; full-time (40 hrs/week).
Hybrid or remote options based on project needs; minimal travel as required.

About the Company

Our Focus is you. Fuze HR Solutions Inc is proud to be a fully Canadian-owned company that has been servicing the recruitment and staffing industry since 2006. Fuze HR has established itself as a niche recruitment firm for all levels within an organization, from senior to administrative roles. Our firm recruits across a wide number of disciplines to better serve our clients and offer the full service expected of a national recruitment firm for Contract, Temporary, and Permanent placements. All divisions are led by specialize... Know more