Job Specifications
Change Manager
Location: Remote (UK)
Permanent
RS Group is looking for an experienced Change Manager to join our team. This is a key role in ensuring that all changes across our global IT landscape are managed in a controlled, consistent, and well-governed manner. You’ll be the central point of contact for all change activity, driving process compliance and minimising risk to business-critical services.
What You’ll Be Doing
Own and operate the Change Management process end-to-end.
Act as the primary point of contact within Service Operations for all change-related activity.
Review and plan global product changes and system releases, ensuring alignment with business priorities.
Conduct and validate impact and risk assessments for proposed changes.
Plan and communicate service outages, maintenance windows, and change-related activities to stakeholders.
Chair and lead weekly Change Advisory Board (CAB) meetings.
Maintain clear and proactive communication with business stakeholders.
Manage and publish the Forward Schedule of Change (FSC).
Conduct post-implementation reviews and capture lessons learned.
Track improvement actions, ensuring timely completion and sign-off by service owners.
Support Release Management processes and attend Release Board and project release meetings.
Build strong relationships with third-party support partners and internal resolver groups.
Identify and drive continuous improvement initiatives within Change Management.
Perform trend analysis to highlight improvement opportunities.
Contribute to Problem Management activities related to major or recurring incidents.
Produce and present critical reports and metrics to stakeholders.
Attend monthly governance meetings with MSPs to review performance trends.
Manage and mentor the Change Analyst, fostering growth and capability.
About You
You’re a detail-oriented and process-driven professional who thrives on structure and governance. You have a natural ability to balance risk with business agility, ensuring changes are delivered smoothly without compromising service stability. Your communication skills make you a trusted advisor to stakeholders, and you’re passionate about continuous improvement and operational excellence.
What You’ll Need
Proven experience in IT Operations or Service Support roles within a global or regional organisation.
Strong working knowledge of ITIL v4 frameworks and their practical application.
Experience managing SLAs, KPIs, and driving service improvement initiatives.
Excellent communication and stakeholder engagement skills.
Ability to remain calm and decisive under pressure.
Analytical mindset with strong problem-solving skills and a proactive approach.
Desirable Skills
ITIL Practitioner or ITIL v3 Expert certification.
Hands-on experience with ServiceNow or similar ITSM platforms.
Strong understanding of Agile and Waterfall project methodologies.
Exposure to enterprise business systems and infrastructure environments. Exposure to enterprise business systems and infrastructure environments.
The extras you’ll get:
At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we’ve just introduced a number of new Family Friendly Policies including:
Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation
Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette’s syndrome
Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery
Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all.
We are RS
At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible.
Our purpose? Making amazing happen for a better world.
We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.
We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environme
About the Company
Hi! Welcome to RS UK & Ireland
We are problem solvers and innovators, delivering expert solutions, an unrivalled choice of industrial and electronic products, and dependable customer service.
What does RS do?
We keep the wheels of the UK's manufacturing industry well-oiled. We offer our customers products and services that are essential for the successful operation of their businesses and help them save time and money.
Whether you're an engineer, a health and safety manager, or a procurement professional - RS UK & Ire...
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