Job Specifications
IT Change Manager
London (Hybrid) - 2 days in the office per week
£65,000 - £75,000 + Benefits
A IT Change Manager is required for a specialist global insurer undergoing major IT and operational transformation. You will run and evolve a high-volume, global change process that underpins all technology delivery.
The opportunity
You'll manage around 150 changes per week across infrastructure, cloud, and applications, leading global CAB meetings and working closely with your US counterpart to keep services stable while driving modernisation.
This is not just a static governance post, you'll refine how Change engages with engineers, developers, and business users, making the process more transparent, automated, and user-friendly.
What you'll do
Own the Change Management process end-to-end: risk assessment, approvals, CAB, and post-implementation review
Lead and facilitate global CAB meetings, bringing structure and engagement to diverse stakeholders
Partner with delivery and service teams to improve how users experience Change
Maintain compliance with audit and regulatory standards while introducing practical agility
Work with the CMDB and ServiceNow to enhance automation and reporting
Collaborate globally to align processes and share best practice
What we're looking for
Experience in IT Change Management / ITSM, ideally within financial or regulated enterprise environments
Proven experience chairing CABs and handling large change volumes
Hands-on knowledge of ServiceNow Change Management and CMDB integration
Strong understanding of risk and audit within complex IT estates
Engaging communicator with energy, passion, and a balanced governance approach
Comfortable improving processes, not just following them
Why this stands out
Join an organisation investing in modern, agile, customer-centric operations. You'll have the autonomy to influence how global IT Change evolves, combining structure with innovation in a high-impact governance role.
Apply with your CV to alexh@pioneer-search.com or contact Alex Holliday at Pioneer Search for a confidential discussion.
Keywords: IT Change Manager, ITIL, CAB, ServiceNow, CMDB, ITSM, Governance, Audit, SOX, Operational Resilience, Financial Services, Insurance, Cloud Transition
About the Company
We are Pioneer Search, a UK based recruitment and search agency with a global reach, specialising in connecting aspiring people and ambitious businesses within:
• Software & Development
• Cyber Security & Cloud
• Data & Analytics
• IT Projects | Change & Transformation
• London Markets
Operating across these five core industry disciplines, we offer our clients a variety of tailored services including:
• Permanent Recruitment
• Search & Selection
• Contract/Interim Recruitment
• Contractor Management and Care
• Talen...
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