Job Specifications
Systems Administrator - ServiceNow
Alternate/Related Job Titles:
ServiceNow Administrator
ServiceNow Systems Engineer
ITSM Systems Administrator
Location:
Toronto, ON
Onsite Flexibility:
Hybrid - Twice weekly onsite, increasing to four days starting November 2025Contract Details:
Position Type: Contract
Contract Duration: 1 year
Start: As Soon As Possible
Pay Rate: C$60-70/hr
Extension Possible: Yes
Schedule: Monday-Friday, 9:00 AM-5:00 PM
Rotation Schedule: On-call required every other week
Furlough Period: Candidates must be aware
Candidate Profile:
Degree/Certifications Required: CSA certification required
Years of Experience Required: 5+ years
Best Fit Candidate:
Strong ServiceNow experience
Development experience
CSA-certified
Integration experience preferred
Disqualifiers:
Microsoft Systems Administrator backgrounds (not applicable to this role)
Summary of Day-to-Day Responsibilities:The ServiceNow - Systems Administrator supports IT Service Management by designing and implementing solutions aligned with established ITSM policies and standards. This role ensures solutions enable effective management of incidents, problems, changes, and service requests while balancing risk, cost, control, IT governance, compliance, and business performance objectives.Key responsibilities include providing technical leadership, reviewing vendor deliverables, performing code deployments, troubleshooting production issues, and supporting ServiceNow environments across 15 instances. The administrator collaborates closely with clients, PMs, and systems teams to define scopes of work and deliver high-quality, compliant solutions.Key Responsibilities:
Design and implement ITSM solutions following IT governance, compliance, and performance standards.
Provide thought leadership in system integration and application development.
Collaborate with clients, project managers, and systems teams on scope definition and estimation.
Review vendor artifacts and ensure deliverables meet solution requirements.
Lead and participate in architecture, design, and code reviews.
Troubleshoot test and production issues; conduct root cause analysis and drive issue resolution.
Perform off-hours maintenance and deployments for system releases.
Provide 24x7 support to maintain service availability.
Execute code deployments across 15 ServiceNow instances.
Must-Have Skills:
5+ years ServiceNow systems administrator experience
CSA certification
Strong communication skills
Nice-to-Have Skills:
Development experience
Banking/financial services experience
ITIL 4 certification
Required Skills:
ServiceNow Administration (CSA-certified)
IT Service Management (ITSM) implementation
Strong communication & stakeholder interaction
Preferred Skills:
System integration
ServiceNow development
ITIL 4
Financial services experience
Additional Skills:
Code deployment in multi-instance environments
Root cause analysis & production support
Architecture/design review
Best practices in system integration
On-call availability
Working with vendor partners
Estimation & scoping of technical work
IT governance & compliance alignment
About the Company:Top 10 bank in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, the organization helps clients thrive in today’s evolving market.About GTT:GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!Job Number:25-28420Hashtags: #gttca #gttjobs
About the Company
Global Technical Talent (GTT), a subsidiary of Chenega Corporation (www.Chenega.com) with over $1.3 billion in revenue and 5,800 US employees, is a leading provider of Total Talent Solutions. With a strong presence in the US, Canada, and India, GTT delivers Global Staffing, SOW (Statement of Work) solutions, RPO (Recruitment Process Outsourcing), Direct Sourcing, and Global Payroll services.
Headquartered in Portsmouth, New Hampshire, and founded in 1999, GTT has over 22 years of experience in the staffing industry. The comp...
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