Job Specifications
Who are Fliplet?
Fliplet is a start-up on a mission to help anyone create mobile or web apps without having any coding skills. Used by over 80 leading law firms and professional service companies, our product is unrivalled in the marketplace and as a result, we are growing.
Fliplet combines the benefits of no-code tools with the feature customisation of open-source software. We are an app-building platform with global clients. This is an amazing opportunity to join a business that is in the relatively early stages of growth, yet has already built a fantastic reputation in the industry. We have over 120,000 users of our technology every month in over 20 countries. Our largest clients are in the law industry, but our client base is continuing to grow and we’re looking for ambitious people to join the next stage of our journey.
The Role
Fliplet is looking for a highly skilled and technically confident Senior Customer App Developer (Customer Success Executive) to join our Customer Success team. This role is central to delivering high-impact Service Day projects, supporting client adoption, and ensuring customers gain meaningful, measurable value from the Fliplet platform.
You will lead the technical build and configuration of client apps, manage end-to-end delivery of Service Day engagements, and work directly with stakeholders to design, build, and optimise app solutions. This role suits someone who enjoys a mix of project delivery, problem-solving, app design, and client collaboration.
You will partner closely with Account Managers, Customer Success leadership, and our Product and Support teams to ensure client needs are understood, scoped correctly, and delivered to an exceptional standard. You will also mentor Junior App Developers, contribute to delivery best practices, and play a key role in elevating how we build and deliver client solutions through Fliplet.
This is a hands-on, delivery-focused role for someone who thrives in a fast-moving SaaS environment, enjoys ownership, and can turn requirements into elegant, scalable, user-friendly app experiences.
Customer Success Senior App Developer
Mission: Deliver high-value app projects and client solutions using Service Days, ensuring customers maximise adoption while maintaining commercial viability and longevity.
Key Responsibilities
Service Day Delivery & Technical App Development
Lead end-to-end delivery of client app projects, owning everything from requirements gathering to final deployment.
Manage multiple Service Day engagements simultaneously, ensuring high-quality, on-time delivery.
Scope and estimate Service Day work accurately, translating client needs into clear, deliverable plans that align with commercial contracts.
Work directly with Studio Users, Product Owners, and project stakeholders to design, configure, and build app features and functionality.
Produce prototypes, proofs of concept, and fully configured app screens using Fliplet Studio (full platform training provided).
Ensure all builds are scalable, supportable, and aligned to best practices across UI, UX, data structures, performance, and maintainability.
Document all build decisions, configuration steps, and technical considerations for internal and client use.
Provide clear guidance to clients on how to maintain, update, or extend their apps after delivery.
Client Engagement & Adoption
SupportDrive strong adoption and measurable client outcomes.
Lead app adoption workshops, build reviews, and training sessions to maximise value from Service Day delivery.
Review client workflows, use cases, and app analytics to identify opportunities for optimisation.
Advise clients on best practices for app design, configuration, content management, integrations, and release cycles.
Ensure clients understand how to maintain their apps and make informed decisions about future enhancements.
Track and report on CSAT for all engagements, ensuring consistently high sentiment and proactively resolving any dissatisfaction.
Project Governance & Delivery Standards
Ensure high-quality, commercially viable delivery.
Maintain accurate project notes, timelines, and deliverables throughout the Service Day lifecycle.
Uphold delivery standards for scoping, configuration, QA, documentation, and handover.
Ensure every Service Day is logged, justified, and tracked, preventing scope creep and protecting commercial margins.
Participate in internal QA processes and contribute to defining quality frameworks for the CS function.
Customer Relationship Management & Insights
Support clients as a trusted technical advisor throughout their app journey.
Act as the lead technical contact during Service Day delivery, communicating progress, risks, and recommendations.
Surface expansion opportunities to Account Managers based on observed needs, upcoming features, or client ambition.
Share structured insights from Service Days with Product, Support, and CS Leadership to influence roadmap priorities and customer st
About the Company
Create, launch and maintain apps easily. Fliplet empowers its 100+ global organisation clients, including law firms, professional services and construction sectors, to create bespoke apps such as directories, marketing apps, eLearning, innovation, sales enablement and communication apps. Fliplet offers a drag and drop interface for non-technical people to create and maintain their own bespoke apps and relieve the pressure on IT to maintain app content and infrastructure. The licence allows a user to create as many apps as th...
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