Fliplet

About the Company

Create, launch and maintain apps easily. Fliplet empowers its 100+ global organisation clients, including law firms, professional services and construction sectors, to create bespoke apps such as directories, marketing apps, eLearning, innovation, sales enablement and communication apps. Fliplet offers a drag and drop interface for non-technical people to create and maintain their own bespoke apps and relieve the pressure on IT to maintain app content and infrastructure. The licence allows a user to create as many apps as they wish - one per campaign, per event or even per key client if desired. Fliplet's enterprise clients benefit from world class design and user experience expertise as well as pro-active support. Fliplet works with Apple, Android and meets enterprise-grade security requirements. We are always looking for smart, motivated people from a range of backgrounds and life experiences. Check out our live roles here: https://fliplet.com/fliplet-careers/

Listed Jobs

Company Name

Fliplet

Job Title

Senior Customer Success Executive

Job Description

Job title: Senior Customer Success Executive Role Summary: Own the technical build, configuration, and delivery of client app projects (Service Days) on the Fliplet platform, ensuring scalable, well‑documented solutions that drive adoption and measurable value. Act as a trusted technical advisor, collaborate with Account Managers, Product, and Support to scope, implement, and handover projects, and mentor junior developers. Expectations: Deliver high‑quality Service Day engagements on time and within scope, maintain commercial viability, and achieve consistently high CSAT scores. Lead workshops, training, and adoption activities that enable clients to independently maintain and evolve their apps. Provide clear, actionable insights to internal teams and identify expansion opportunities based on client needs and platform capabilities. Key Responsibilities - Lead end‑to‑end delivery of client app projects: gather requirements, scope, estimate, design, develop, QA, and deploy using Fliplet Studio. - Manage simultaneous Service Day engagements, ensuring on‑time, on‑budget delivery and commercial compliance. - Produce prototypes, proofs of concept, and fully configured screens; document architecture, configuration, and technical decisions. - Guide clients on app upkeep, updates, and enhancements; conduct adoption workshops, build reviews, and training sessions. - Track workflow, use cases, and analytics to recommend optimizations and best practices for design, configuration, and integrations. - Maintain accurate project notes, timelines, and handover materials; uphold delivery standards and participate in internal QA processes. - Serve as lead technical contact: communicate progress, risks, and recommendations; surface upsell opportunities to Account Managers; share insights with Product, Support, and CS leadership. Required Skills - Proven experience building and configuring no‑code/low‑code mobile or web apps (preferably Fliplet Studio or equivalent). - Strong project management, scoping, and estimation abilities. - Deep understanding of UI/UX, data structures, performance, and maintainability in app development. - Excellent client‑facing communication; ability to translate technical concepts into business value. - Problem‑solving mindset with a focus on scalable, sustainable solutions. - Mentorship and team collaboration skills. Required Education & Certifications - Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). - No mandatory certifications, but knowledge of no‑code platforms and SaaS delivery models is advantageous.

London, United kingdom

Remote

Senior

18-11-2025

Company Name

Fliplet

Job Title

Account Manager

Job Description

Job title: Account Manager Role Summary Manage the end‑to‑end commercial relationship for a portfolio of smaller Enterprise clients, ensuring on‑time renewals, predictable forecast, and high retention while progressing toward a Senior Account Manager role. Expectations * On‑time renewals for all assigned accounts. * Zero unplanned churn or reactive extensions. * Accurate 12‑month renewal forecasting and disciplined CRM hygiene. * Early identification and mitigation of account risks. * Demonstrated readiness to handle larger, more complex Enterprise accounts. Key Responsibilities * Own portfolio of small Enterprise accounts; serve as single commercial owner. * Plan, forecast, and close renewals; manage pricing discussions within guardrails. * Maintain a rolling 12‑month renewal forecast and update HubSpot CRM. * Build trusted relationships with 2–3 key stakeholders per client, including primary commercial contacts. * Lead or co‑lead renewal conversations and value‑focused check‑ins. * Monitor account health signals (engagement, usage, responsiveness, sentiment). * Identify churn risks; partner with Customer Success to mitigate. * Coordinate with Customer Success, Support, and Product to align delivery with commercial timelines. * Ensure clear ownership, escalation, and follow‑through on client issues. * Support clean hand‑overs between Sales, CS, and Account Management. * Deepen knowledge of the platform’s products, pricing, and value drivers. Required Skills * Strong commercial ownership mindset; accountable for outcomes, timelines, and follow‑through. * Excellent verbal and written communication with clients and internal stakeholders. * Ability to conduct pricing and renewal conversations confidently within set guardrails. * Proficient in CRM (HubSpot) with meticulous record‑keeping and forecasting. * Analytical mindset to monitor health metrics and predict risks. * Collaborative approach for cross‑functional coordination. * Organized, proactive, and detail‑oriented. Required Education & Certifications * Bachelor’s degree in Business, Marketing, or related field (preferred). * No specific certifications required; experience in Account Management, Customer Success, or Client Services is essential.

London, United kingdom

On site

28-01-2026