- Company Name
- Fliplet
- Job Title
- Senior Customer Success Executive
- Job Description
-
Job title: Senior Customer Success Executive
Role Summary: Own the technical build, configuration, and delivery of client app projects (Service Days) on the Fliplet platform, ensuring scalable, well‑documented solutions that drive adoption and measurable value. Act as a trusted technical advisor, collaborate with Account Managers, Product, and Support to scope, implement, and handover projects, and mentor junior developers.
Expectations: Deliver high‑quality Service Day engagements on time and within scope, maintain commercial viability, and achieve consistently high CSAT scores. Lead workshops, training, and adoption activities that enable clients to independently maintain and evolve their apps. Provide clear, actionable insights to internal teams and identify expansion opportunities based on client needs and platform capabilities.
Key Responsibilities
- Lead end‑to‑end delivery of client app projects: gather requirements, scope, estimate, design, develop, QA, and deploy using Fliplet Studio.
- Manage simultaneous Service Day engagements, ensuring on‑time, on‑budget delivery and commercial compliance.
- Produce prototypes, proofs of concept, and fully configured screens; document architecture, configuration, and technical decisions.
- Guide clients on app upkeep, updates, and enhancements; conduct adoption workshops, build reviews, and training sessions.
- Track workflow, use cases, and analytics to recommend optimizations and best practices for design, configuration, and integrations.
- Maintain accurate project notes, timelines, and handover materials; uphold delivery standards and participate in internal QA processes.
- Serve as lead technical contact: communicate progress, risks, and recommendations; surface upsell opportunities to Account Managers; share insights with Product, Support, and CS leadership.
Required Skills
- Proven experience building and configuring no‑code/low‑code mobile or web apps (preferably Fliplet Studio or equivalent).
- Strong project management, scoping, and estimation abilities.
- Deep understanding of UI/UX, data structures, performance, and maintainability in app development.
- Excellent client‑facing communication; ability to translate technical concepts into business value.
- Problem‑solving mindset with a focus on scalable, sustainable solutions.
- Mentorship and team collaboration skills.
Required Education & Certifications
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
- No mandatory certifications, but knowledge of no‑code platforms and SaaS delivery models is advantageous.