Job Specifications
Who are Fliplet?
Fliplet is a fast-growing no-code / low-code app-building platform used by over 60 leading law firms and professional services organisations globally.
We enable teams to build powerful mobile and web apps without traditional development effort — combining the speed of no-code with the flexibility of enterprise-grade configuration. Today, over 120,000 users across 20+ countries rely on Fliplet every month.
We’re at an important stage of growth: the product is proven, the client base is sophisticated, and the next phase is about operational excellence, consistency, and scale.
Mission
Own the full commercial relationship for a portfolio of smaller Enterprise clients, ensuring strong retention, predictable renewals, and clear value delivery — while building the capability and track record required to progress into a Senior Account Manager role.
Key Responsibilities
End-to-End Account Ownership
Own a portfolio of smaller Enterprise accounts end-to-end, acting as the single commercial owner for each client.
Be accountable for renewal outcomes, timelines, and commercial hygiene across your accounts.
Ensure renewals are planned, forecasted, and completed on time with no reactive extensions or lapses.
Commercial Management & Forecasting
Maintain a rolling 12-month renewal forecast for assigned accounts.
Own renewal preparation, pricing conversations (within agreed guardrails), and contract coordination.
Identify early expansion signals and work with the others in the AM team to qualify and progress opportunities.
Client Relationship Management
Act as the primary point of contact for assigned accounts.
Build trusted relationships with 2–3 key stakeholders per client, including at least one commercial or decision-making contact.
Lead or co-lead renewal conversations and value-focused client check-ins as appropriate.
Account Health & Risk Management
Monitor account health signals including engagement, usage, responsiveness, and sentiment.
Proactively identify churn risks and work with Customer Success to mitigate them early.
Ensure client outcomes and delivered value clearly support renewal discussions.
Cross-Functional Coordination
Work closely with Customer Success, Support, and Product to ensure delivery aligns with commercial timelines and client expectations.
Ensure clear ownership, escalation, and follow-through on client issues.
Support clean handovers and communication across Sales → CS → Account Management.
CRM & Operational Discipline
Maintain accurate, up-to-date records in HubSpot including contacts, renewal dates, deal stages, forecasts, notes, and activity.
Ensure all client interactions, risks, and opportunities are logged and visible.
Operate with a high standard of organisation, follow-through, and accountability.
Growth & Progression
Build confidence in commercial conversations, renewals, and negotiation.
Deepen understanding of Fliplet’s platform, products, pricing, and value drivers.
Demonstrate readiness over time to take on larger and more complex Enterprise accounts.
Performance Measures
Strong performance is demonstrated by:
On-time renewals across all assigned accounts
No unplanned churn or reactive extensions
Accurate renewal forecasting and disciplined CRM hygiene
Early identification and mitigation of account risks
Clear ownership of accounts and commercial outcomes
Progression toward Senior Account Manager capability
Ideal Background
Experience in Account Management, Customer Success, Client Services, or a similar client-facing role
Comfortable owning outcomes, timelines, and follow-through
Confident communicator with clients and internal stakeholders
Commercially curious and motivated to grow into a senior commercial role
Organised, accountable, and proactive
About the Company
Create, launch and maintain apps easily. Fliplet empowers its 100+ global organisation clients, including law firms, professional services and construction sectors, to create bespoke apps such as directories, marketing apps, eLearning, innovation, sales enablement and communication apps. Fliplet offers a drag and drop interface for non-technical people to create and maintain their own bespoke apps and relieve the pressure on IT to maintain app content and infrastructure. The licence allows a user to create as many apps as th...
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