Job Specifications
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
As a Monitoring Engineer, you will be an integral part of the team at LightEdge Solutions. This position will report to the Manager Operations Support, and will be responsible for reliable operation of the organization’s systems and services. You will play a key role in identifying our monitoring strategy and vision across multiple products and work with a variety of teams to improve the accuracy of our monitoring systems.
Responsibilities:
Monitoring and Observability: Design and implement monitoring solutions to track the performance, availability, and health of various systems and services. Establish robust monitoring frameworks, set up alerts, and analyze system metrics to identify and resolve issues proactively
Establish and align metrics, including SLAs, SLOs, and SLIs, to closely tie system performance to business objectives, ensuring that the site reliability engineering efforts support the overall goals and customer satisfaction
Utilize AIOPS techniques to leverage automation in Incident Management and Response. Develop and maintain automated incident response systems that can detect and mitigate issues automatically. This includes automated incident triaging, remediation, and escalation workflows to minimize manual intervention and improve response times
Leverage the IT Service Management (ITSM) platform’s capabilities to integrate monitoring into incident management, change management, and other operational processes, enhancing the efficiency and effectiveness of site reliability engineering practices
Working closely with IT functional owners & SME’s
Perform implementation, monitoring system administration and integration functions
Tasks will consist of developing detailed designs, execution and troubleshooting of strategic solutions in support of effective monitoring, alerting, escalation, automation, reporting and event correlation
Experience
5 years hands-on experience with enterprise monitoring solutions
Must possess knowledge of Network Switches, Server hardware, Storage, and Virtualization Technologies
Understanding of VMware Infrastructure
Experience working with variety of monitoring systems such as Zabbix, vRealize Operations Manager, Nagios and Science Logic
Experience and proficiency in integrating with ServiceNow or similar IT service management platforms
Experience with managing automations within a monitoring environment
Ability to provide guidance with design, maintenance, and improvements to enterprise level monitoring solutions
Excellent verbal and written communication skills, ability to present complex ideas and designs to a variety of technical or non-technical stakeholders
Experience with design, implementation, and support of monitoring tools in a complex, multi-platform environment
High level of understanding monitoring requirements for Storage, Network, and Compute servers
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About the Company
Lightedge delivers technology solutions that bring the operational benefits of the public cloud to enterprise IT workloads. We reduce the complexity of IT modernization to help clients reinvest their time, resources, and capital toward innovation over maintenance. Every service is built with the security and performance clients expect and the flexibility and visibility they want. Founded in 1996, Lightedge supports over 1,300 clients and delivers unmatched uptime, security, compliance, and visibility. Our client-centric appr...
Know more