Job Specifications
About Euc
We’re making good health last a lifetime
More than 1 billion people globally live with obesity, a significant leading indicator of many preventable chronic diseases such as diabetes and heart disease.
Eucalyptus is the company behind Juniper, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.
Our published clinical research demonstrates that our combined approach to weight management and lifestyle change increases the likelihood of our patients losing significant weight during their treatment with Juniper by four times.
Since launching, we’ve grown fast to support millions of patients. In the last 12 months:
We grew the size of our patient base by 10x in the UK, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 50 to 200.
Globally, we grew revenue by >120% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe, Uber and Airbnb.
What’s next?
In 2025, we are charting the path to support hundreds of thousands of patients while launching into new conditions, demographics, and geographies as we move towards our vision of creating a preventive healthcare ecosystem.
We’re building the world’s largest international digital healthcare company. This will be highly challenging, very rewarding and the adventure of a lifetime, working with the best operators you will ever encounter.
If that gets you excited, let’s talk!
About The Role (What You’ll Be Doing)
The Senior IT Support Analyst will own IT support for Eucalyptus in the EMEA region. You will be the go-to person for technical issues, managing our IT systems and corporate applications, running user onboarding and offboarding, managing vendors and running IT projects. This role sits under our Trust Team (IT, Infrastructure and Cybersecurity) and reports to our Head of Security and Infrastructure.
Key Responsibilities
Be the face of IT for employees in the EMEA region. Provide white glove IT support for our employees in the UK, Germany and South Africa.
Provide seamless onboarding and offboarding for joiners/leavers. Run IT inductions, setup devices and manage access so that employees have a great day 1 IT experience. Coordinate deprovisioning and timely asset retrieval for employee departures.
Manage secure system configurations. Configure end user devices, systems and applications to ensure a secure baseline.
Manage IT procurement and software licencing. Manage relationships with new and existing IT vendors, manage software licencing costs and contract renewals.
Maintain our IT asset inventory. Manage hardware inventory, secure disposal compliance and forecasting of IT asset requirements based on headcount estimations.
Support our AV & video conferencing systems. Support our meeting room video conferencing and provide AV support for internal events.
Automate manual IT processes. Automate manual tasks using AI and automation tools to improve IT quality of service.
Own and run IT projects. Run the end-to-end delivery of IT projects to uplift the quality and reliability of our IT tooling and processes in the EMEA region.
Establish and actively maintain strong relationships across the business, including relationships with teammates in the APAC region.
Skills & Experience
About you (Who Are We Looking For)
As a key member of our IT team, you will have:
4+ years of experience working in an IT support or systems administrator role. Experience working in a startup/scaleup environment would be highly regarded.
Exceptional customer service and communication skills with a focus on delivering a high quality employee experience.
Experience managing cloud-native collaboration and access management tools such as Okta, Google Workspace, Notion, Zoom and Slack.
Experience troubleshooting desktop hardware (Mac and Windows), software and audio-visual systems.
Experience managing configuration and security of end user devices using Mobile Device Management (MDM) and Endpoint Protection tools such as Kandji, Intune and Crowdstrike.
A passion for automating processes to streamline IT processes and improve quality of service. You enjoy using low-code/no-code automation tools (e.g. Zapier), using APIs and webhooks and integrating SaaS tools.
Experience managing IT procurement and licencing processes, managing vendor relationships and negotiating software contracts.
Experience working in a distributed team across time zones.
An interest in moving into a management role in the future, potentially managing up to 2 IT Support Analysts (management experience is nice to have but not essential).
Behaviours & Attitudes
Systems thinker. You love creating repeatable processes and know how to
About the Company
At Eucalyptus, we run a trusted group of digital healthcare clinics on our telehealth platform including Pilot (men’s health), Kin (fertility), Software (dermatology) and Juniper (weight loss and menopause). Our mission is to bring high-touch, high-quality healthcare to patients around the world by empowering practitioners with technology.
Since 2019, we’ve facilitated over one million consultations across Australia, the UK and Germany. With every consult, we’re breaking down boundaries to better health by providing better ...
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