Job Specifications
About ClickHouse
Established in 2009, ClickHouse leads the industry with its open-source column-oriented database system, driven by the vision of becoming the fastest OLAP database globally. The company empowers users to generate real-time analytical reports through SQL queries, emphasizing speed in managing escalating data volumes. Enterprises globally, including Lyft, Sony, IBM, GitLab, Twilio, HubSpot, and many more, rely on ClickHouse Cloud. It is available through open-source or on AWS, GCP, Azure, and Alibaba.
ClickHouse is actively seeking an IT Operations Specialist to join our distributed team and play a vital role in keeping our technology infrastructure running smoothly while empowering our employees to work at their best. In this hands-on role, you'll manage application access, oversee device lifecycle operations across our remote workforce, and serve as a power user champion who creates training materials and shares productivity tips to help colleagues maximize their effectiveness. Our ideal candidate is a self-starter who thrives in a remote environment, balances technical operations with clear communication, and is passionate about both solving problems and enabling others to work smarter with the tools at their disposal.
Responsibilities include:
Access Management
Provision and deprovision user access to applications and systems resources
Maintain accurate records of user permissions and access rights
Implement and enforce access control policies and security protocols
Review and audit user access permissions on a regular basis
Respond to access requests and resolve access-related issues in a timely manner
Device Lifecycle Management
Coordinate onboarding processes including device setup, configuration, and deployment for new employees
Execute offboarding procedures including device retrieval, data wiping, and asset inventory updates
Maintain accurate inventory of all IT hardware and software assets
Manage device repairs, replacements, and upgrades
Ensure compliance with company security policies during all device transitions
Provide remote support for device setup and configuration
IT Operations & Infrastructure
Monitor IT systems and infrastructure for performance and availability
Provide technical support and troubleshooting for hardware and software issues
Document IT processes, procedures, and configurations
Participate in IT projects and infrastructure improvements
Collaborate with cross-functional teams to streamline IT operations
Maintain vendor relationships for hardware, software, and service providers
Application Communication & Enablement
Build and maintain a knowledge base of user guides and other quick-reference materials for current and newly onboarded applications
Communicate application updates, new features, and best practices to end users
Conduct enablement sessions and office hours as needed to help users maximize application effectiveness
Identify opportunities to improve efficiency through advanced application features and workflows
What you bring:
2+ years of experience in IT operations, systems administration, or related role in a remote or distributed environment
Start-up experience preferred
Proven experience with user access management and identity management systems
Power user proficiency with productivity suites (Microsoft 365, Google Workspace) including advanced features, shortcuts, and optimization techniques
Expert-level knowledge of collaboration platforms (Slack) including workflow automation, custom integrations, and productivity features
Strong understanding of Windows, macOS, and Linux operating systems
Familiarity with identity and access management (IAM) and asset management tools and platforms (Okta, ConductorOne, Lumos, ZenAdmin)
Knowledge of MDM (Mobile Device Management) solutions
Experience with ticketing systems (Linear, GitHub)
Ability to provide remote technical support and troubleshooting
Proven ability to learn new applications quickly and discover advanced functionality
Ability to explain complex technical concepts in simple, user-friendly terms
Ability to prioritize and manage multiple tasks simultaneously across different time zones
Excellent communication skills, both written and verbal, with a customer-service mindset
Experience creating training content, user documentation, or enablement materials
Compensation
For roles based in the United States, the typical starting salary range for this position is listed above. In certain locations, such as Los Angeles, CA, the San Francisco Bay Area, CA, the Seattle, WA, Area, and the New York City Metro Area, a premium market range may apply, as listed.
These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments.
An individual’s placement within the range will depend on vario
About the Company
ClickHouse is an open-source, column-oriented OLAP database management system that allows users to generate analytical reports using SQL queries in real-time. Its technology works 100-1000x faster than traditional database management systems, and processes hundreds of millions to over a billion rows and tens of gigabytes of data per server per second. With a widespread user base around the globe, the technology has received praise for its reliability, ease of use, and fault tolerance. Learn more at clickhouse.com.
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