Skills

Communication Data Analysis Attention to detail Training

Job Specifications

Are you passionate about operational excellence and customer satisfaction? Then this position is for you.

As an Operations Officer, you will be responsible for day-to-day operational control and supporting internal and external stakeholders within our ecosystem:

Build side:

Provide ad-hoc support on operational and transversal projects
Contribute to reporting, documentation, and process improvements
Support teams by ensuring clear communication and workflow alignment
Assist with data analysis and preparation of follow-up materials
Participate in continuous improvement initiatives to optimize operations

Run side:

Ensure day-to-day operational support and control
Act as the first line of support, handling client inquiries and issues via phone calls
Act as the point of contact for internal and external clients
Manage incidents and operational issues, ensuring timely resolution
Guarantee business continuity and customer satisfaction
Prepare and maintain operational reports

This is your background

You have at least 1 years of experience in an operational, administrative, or support role. You enjoy helping people, solving problems, and improving processes. You are looking for a role where communication, structure, and ownership matter.

This is your expertise:

Strong proficiency in MS Office (Excel, Word, PowerPoint)
Comfortable working with various IT tools and business applications
Preferably: interest in finance and banking products
Strong written and spoken communication in Dutch, French, and English

This is how you work as part of a team:

Strong communicator, diplomatic, and customer-oriented
Independent, structured, and reliable
Stress-resistant and adaptable
Problem-solver with strong attention to detail
Quality-minded and precise

This is our commitment

At Consort Group, you are an expert who we support so that every assignment becomes a step that counts.

Attentive and human onboarding
A truly hands-on management style
Continuous training opportunities
Concrete commitments: inclusion, equality, solidarity
The Move Up x United Heroes program to get moving and breathe
A comprehensive HR package
A culture of feedback and meaningful projects

Good to know

Location: Brussels (50% on site / 50% remote)
Contract: Permanent/Freelance
Salary/Rate: Based on experience
Job category: Operational Support

About the Company

As a leading player in information systems enhanced by strategic data integration, for over 30 years now Consort Group has been helping companies protect and enhance the value of that critical asset so they can harness their full potential and turn it into a significant competitive edge. Our goal: to offer to our clients an approach combining agility and flexibility, power and efficiency; one that serves their business and lies at the heart of their strategy. Know more