Skills

Express

Job Specifications

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

About The Role

Manage, develop, and optimize all processes of all shipments required for customs clearance in country.
Ensure adherence to all relevant quality standards.
Ensure customs operational activities reach business (transit times), service & cost objective levels.
Ensure legal compliance with customs regulations and review KPI on weekly basis, securing that appropriate corrective action is initiated.
Work closely with senior management team of DHL Express and ensuring development both self and within the department.
Actively lead, motivate, and engage people.
Always ensure execution in the best interests of DHL customers and operational departments with DHL Express Network Ops and SMT.
Effectively manage 3rd party provider staff and compliance as necessary.
Execute effectively changes to legal compliance and keep strong relationships with authorities.
Develop strong relationships with the customs authorities and country Operations Managers with a view to improve clearance capabilities and efficiencies.

Your Tasks

Manage and develop all activities in Customs within DHL
Communicate and forward strategic and essential information to all employees.
Adapt and develop the business within the frame of the ongoing changes in the rules and regulations of Moroccan Customs.
Create a positive workplace – a First Choice for employees, a workplace where employees feel that good performance is valuated, where you get encouraged and a chance to develop.
Assure that employees are aware about our goals and make sure every individual knows how to contribute.
Keep track of KPIs and productivity and use this information to develop our business in regard to improve service quality and productivity.
Daily promote safe working and always be a role model ensuring that safety is our priority no 1 at all times.
Proactively work and always strive to ensure the highest possible safety standards in driving a proactive Safety Culture.
Be responsible to follow and conduct the work environment responsibility according to your work environment delegation.

DHL customers

Advises customers on trade compliance to ensure that their shipments clear customs with minimum delays and that they are compliant with customs regulations and laws
Provide competitive clearance service that will give DHL’s customers a competitive advantage when they make use of DHL’s customs clearance services
Maximise pre-clearance performance with the accurate and appropriate customer declaration.
Provide market leading customs clearance service in accordance with customers’ requirement, without delay and any excess of Duty/Tax payment and compliant to local regulations.

Customs and other government agencies

Understand and comply with the regulations and guidelines issued by the customs agency or other government agencies supervising import and export activities.
Participate and support Customs & other government agencies in their compliance, control/intervention or education programs when appropriate
Have a good understanding of DHL’s systems and capabilities and must be able to explain these capabilities and its limitations to the government agencies to ensure a good fit between these agencies’ requirements and DHL system and service capabilities

Gateways Manager, Head of operations

Provide management information and reports as required.
Support to achieve Gateway Operations KPI with the most competitive customs clearance capability
Customs Officials, Other Regulatory Officials (Finance, Trade and Transportation), Airport Authorities, Ground Handling Agents, Airlines, Service Providers
Develop a strong relationship with Customs and other government agencies in order to position DHL as the “partner of choice” to facilitate compliant cross-border trade
Implement an efficient and compliant clearance procedure in accordance to the regulatory rules/policy, and achieve DHL service objectives
Negotiate with customs clearance officials to obtain consistent and transparent decisions on classification of goods, and duty and tax assessments
Deals and negotiates with customs officials directly on difficult clearances to ensure that the shipments are released timely a