Job Specifications
About GeoComply
We’re GeoComply! We are at the forefront of geolocation, cybersecurity, and anti-fraud innovation, developing and delivering cutting-edge technologies to help ensure regulatory compliance, combat bad online actors, alleviate user friction, and protect businesses from fraud.
Achieving significant business and revenue growth over the past three years and dubbed a tech “Unicorn,” GeoComply has been trusted by leading global brands and regulators for over ten years. Our compliance-grade geolocation technology solutions are installed on over 400 million devices and analyze over 12 billion transactions a year.
At the heart of it all is the people, united by a deep commitment to problem-solving and revolutionizing how people and businesses use the internet to instill confidence in every online interaction. With teams across five countries, three continents, and a global customer base, we have no plans to slow down.
The Role
We seek a proactive and experienced Senior IT Systems Engineer to join our global IT team. You will focus on improving performance, scalability, efficiency, and security. You'll analyze complex business requirements and translate them into robust IT solutions. Collaborate with cross-functional teams, bring innovative ideas, and stay at the forefront of IT advancements. Join us and make a tangible impact on our organization's success.
Key Responsibilites
Manage and scale IT infrastructure, including servers, storage, networking, and cloud-based services, to ensure high availability and security of systems and services. Monitor system performance and capacity, and proactively identify and address potential issues
Resolve escalated support tickets and respond to IT incidents timely and efficiently. Diagnose and troubleshoot technical problems, and provide solutions to restore services quickly. Maintain a high level of customer satisfaction by providing excellent support
Collaborate with vendors and consultants to provide technical design, implementation, and communication plans for IT projects. Ensure that projects are delivered successfully by managing project timelines, resources, and budgets
Automate IT processes using scripting, workflows, and integrations. Increase system integrations to improve efficiency and scalability. Streamline IT operations and reduce manual tasks
Monitor and administer firewalls, routers, switches, and AV equipment in the local office to ensure network security and availability. Manage IP address assignments, DNS settings, and network configurations
Manage hardware and software asset inventories, including tracking asset lifecycles, maintenance contracts, and warranty information. Streamline the procurement process by working with vendors to obtain the best possible prices and terms
Train IT support engineers on the right procedures for rolling out projects across different departments. Ensure that projects are implemented consistently and effectively
Keep up to date with technology trends and research. Evaluate and recommend new technologies and processes to enable continuing innovation of the broad IT infrastructure
Perform any other duties aligned with the requirements of the position, such as providing technical support to users, managing IT budgets, and participating in IT projects
Who You Are
Post-secondary education in information systems or an equivalent combination of education, training, and relevant experience. Candidates should possess a deep understanding of information systems, including network architecture, database management, and systems analysis and design
3+ years of experience configuring and troubleshooting network devices and services, including DNS, DHCP, subnets, Wi-Fi, and VPN. Candidates should have a strong understanding of IP addressing, routing protocols, and network security
5+ years of experience working in a cloud-first organization, including familiarity with Okta, Google Workspace, Entra ID (AzureAD), Kandji, Intune, Zscaler, Slack, JSM, and 1Password. Candidates should have experience with cloud-based identity management, authentication, and access control solutions
Knowledge of Industrial Cybersecurity best practices and Cybersecurity principles. Candidates should be familiar with common cybersecurity threats and vulnerabilities, as well as best practices for protecting industrial systems from cyberattacks
Experience in providing technical leadership and guidance to other IT engineers
Excellent priority and time management skills to perform various concurrent tasks with minimal direction. Candidates should be able to manage their time effectively, prioritize tasks, and meet deadlines
Customer service-focused, excellent communication skills, and strong analytical problem-solving abilities. Candidates should have a customer-centric approach, be able to communicate effectively with technical and non-technical audiences, and have strong problem-solving skills
Bonus Points
IT Certifications (MCSE, CCNA, ITIL,