Job Specifications
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
Effective November 1, 2025 this position is not open to residents of Quebec; applicants must reside in a province or territory of Canada other than Quebec to be considered. Any roles available in Quebec will be posted separately.
About The Opportunity
Powerpay is Canada’s trusted payroll and HR platform built for small and mid-sized businesses. We help business owners simplify compliance, streamline operations, and unlock more time for what matters—leading their teams.
As a Client Fulfillment Specialist, you’ll play a critical role in supporting revenue expansion and channel success. You’ll be responsible for processing inbound service and partner requests with precision and speed—no selling, no negotiation, just clean execution. Your work ensures that new leads, pricing updates, and account changes are actioned accurately, on time, and with minimal friction for the customer.
What You’ll Get To Do
Fulfillment Execution
Process inbound fulfillment requests from Channel Managers and customers, including:
Business Entity Changes (BECs)
Payroll frequency changes and splits
Net new accountant/bookkeeper leads
Activation of contracted partnerships (excluding financial institutions)
Generate quotes and submit clean, accurate orders—no sales negotiation required
Ensure consistent SLA turnaround and flag blockers before deadlines are missed
Quality & Accuracy
Maintain 95%+ SLA compliance on turnaround times
Achieve 95%+ order accuracy, minimizing rework or corrections
Maintain organized and complete records in Salesforce or applicable systems
Internal Collaboration
Provide clear, timely updates to Channel Managers and internal stakeholders
Escalate process issues or recurring delays to help drive operational improvement
Participate in audits, reviews, or post-fulfillment QA checks as needed
Key Performance Indicators (KPIs)
SLA compliance: 95% or higher
Order accuracy: 95% or higher
Post-fulfillment CSAT: 90% or higher
Skills & Experience We Value
Proficiency in both English and French is required for this role.
2+ years in operations, fulfillment, or customer onboarding—preferably in SaaS, payroll, or channel-based environments
Detail-oriented with a commitment to accuracy and consistency
Experienced in queue-based work environments with defined SLAs
Familiar with Salesforce or similar CRM and order-entry tools
Highly organized, process-driven, and thrives in a responsive, task-focused role
Clear, professional communicator who can keep cross-functional teams aligned
Why Join Powerpay?
We’re modernizing how Canadian SMBs manage payroll and HR—and doing it with a high-performing team that values precision, accountability, and customer impact. In this role, you’ll be at the core of that promise: delivering the operational excellence that supports growth and trust at scale.
À propos de Powerpay
Conçue pour les PME, Powerpay est la plateforme de gestion de la paie et des RH de confiance au Canada. Nous aidons les propriétaires d’entreprise à simplifier la conformité, à optimiser leurs opérations et à se concentrer sur ce qui compte le plus : diriger leurs équipes.
Résumé du poste
En tant que spécialiste de la gestion des demandes client, vous jouerez un rôle clé dans le soutien à la croissance des revenus et la réussite du réseau. Vous serez responsable du traitement rapide et rigoureux des demandes de services et de partenaires – sans vente ni négociation, uniquement une exécution impeccable. Votre travail garantit que les nouvelles pistes de vente, les mises à jour tarifaires et les modifications apportées aux comptes sont traitées avec exactitude, à temps et avec un minimum de friction pour le client.
Responsabilités
Exécution des demandes
Traiter les demandes entrantes des gestionnaires de réseaux et des clients, concernant notamment ce qui suit :
Changements d’entité commerciale
Changement de fréquence de paie et divisions de listes de paie
Nouvelles indications de clients soumises par des comptables ou des commis comptables
Activation de partenariats contractuels (à l’exclusion des établissements financiers)
Préparer des devis et soumettre des commandes exactes et complètes – aucune négociation de vente requise.
Veiller au respect constant des accords sur les niveaux de service et signaler rapidement tout obstacle avant le dépassement des échéances.
Qualité et exactitude
Maintenir un respect des accords sur les niveaux de service de 95 % ou plus en
About the Company
Dayforce makes work life better. Everything we do as a global leader in HCM technology is focused on improving work for thousands of customers and millions of employees around the world. Our single, global people platform for HR, payroll, talent, workforce management, and benefits equips Dayforce customers to unlock their full workforce potential and operate with confidence. To learn how Dayforce helps create quantifiable value for organizations of all sizes and industries, visit dayforce.com.
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