Job Specifications
Crum & Forster Company Overview
Crum & Forster (C&F) , with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.
Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work ® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.
C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.
Job Description
Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.
In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.
The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.
Information About The Role, Line Of Business And Team
The A&H Division Internal Marketing & Communications team is looking for a Director of Internal Marketing & Communications to expand our critical efforts to educate and unite our teams around the Division’s goals, mission and vision. In this role, you will report to the AVP of A&H Internal Marketing & Communications and work closely with the Executive, People & Culture and dedicated business unit teams to develop strategies and content that drive employee understanding and engagement, ultimately providing the clarity and context needed for employees to excel at their jobs and love the company they build their careers around. You will manage our communication channels and plans and play a supportive role in varied high-impact projects.
Our ideal candidate will be a skilled writer and storyteller that has strong content strategy and stakeholder management skills as well as an eye for graphic design along with an ability to build workable files.
What You Will Do
Support and contribute to division-wide internal communications strategy and tactical execution, working cross-functionally to ensure employees are informed, engaged, and feel connected to our culture, mission and vision
Bring a proactive, creative, out-of-the-box flare to a wide range of service requests that will benefit and grow from your in-depth assessment of and your ultimate communications plan recommendation and organized management
Bring clarity of intent through meticulous project management and open collaboration with stakeholder clients
Support the AVP of Internal Marketing & Communications in partnering with senior executives to produce our quarterly Town Hall events, Quarterly Business Reviews and other strategic meetings-- driving the calendar, collection and preparation of all content as well as management of all phases of rehearsal through each live production, recap to our intranet and collection and assessment of related metrics
Collaborate on and deliver strategic counsel to stakeholder clients to help them communicate with clarity, thoughtfulness and impact and in consideration of the varied roles and appetite of the employee community
Collaborate with the People & Culture team (our biggest stakeholder) to plan and execute division-wide initiatives in conjunction with our Events team when applicable
Apply a campaign-style mindset, measuring engagement consistently for continuous improvement and assessment
Own the content and execution as well as scale of our intranet platform to make it easy for employees to stay informed and engaged
Co-create feedback loops and metric analysis to get an accurate picture of how employees are receiving information and how well that information is being absorbed
Collaborate with the wider Marketing & Communications team to distill and distribute engaging education-style stories around A&H external/product initiatives in a way that piques curiosity, compounds understanding, and fuels innovation among our internal clients
Other duties as assigned
Please note: Candidates will be asked to provide writing samples and will also be required to complete a communications exerci
About the Company
Crum & Forster (C&F) is a leading national property & casualty insurance company with a large, diversified specialty platform. We protect businesses and organizations from the unpredictable nature of risk, giving them the confidence to take on new challenges and flourish in today's increasingly complex and uncertain world. C&F is client-focused, creative, and flexible in delivering customized products and services. With a proud history dating to 1822, we provide specialty and standard commercial lines insurance products thro...
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