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Enterprise Customer Success Manager

Enterprise Customer Success Manager

On site

London, United kingdom

Mid level

Full Time

10-11-2025

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Skills

Go Sales Training Marketing Project Management

Job Specifications

We’re looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You’ll work across commercial, technical, and product functions, partnering with diverse payment stakeholders externally and multiple internal teams to deliver measurable value and sustainable expansion.

What you’ll do

Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
Identify and execute expansion opportunities end-to-end to achieve account growth targets
Define and drive retention strategies through structured account plans to meet retention goals
Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
Deliver client training and enablement sessions to drive value realization
Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence
5+ years of experience as a Customer Success Manager managing enterprise accounts
Proven track record in project management and cross-functional collaboration
Strong analytical mindset with the ability to interpret data and translate it into insights and actions
Demonstrated success in building and growing long-term, value-driven customer relationships
Comfortable operating in fast-paced, dynamic environments
Willingness to travel several times a year
Experience in the payments industry - an advantage

About the Company

Justt is revolutionizing chargeback management with a cutting-edge AI-powered platform that uses machine learning to tailor and optimize the results. Unlike traditional template-based solutions, Justt utilizes dynamic arguments to generate tailored evidence for each dispute, selecting and leveraging the best data points from 500+ options derived from PSPs, third-party enrichment sources, and merchant data. The platform scales effortlessly, with consistent high-quality responses regardless of dispute volume fluctuations. Then... Know more