Job Specifications
Strategic Client Manager
Salary Range: £48,000 - £58,000 per annum
Permanent, Full Time
Location: Hybrid / Leatherhead, Surrey
About us
Zest is transforming the way employers engage with their people. Our market leading SaaS platform empowers businesses to deliver a world class employee proposition, allowing employees to tailor their benefits package, understand their total reward, access personalised content and communications and celebrate their colleagues’ achievements. Our platform supports hundreds of employers, including household names like Yahoo, Hargreaves Lansdown and Travis Perkins, create a workplace where employees feel valued, informed and deeply connected to their company’s success.
We’re proud to boast an impressive NPS of over +72%, a testament to our commitment to outstanding client and end-user experiences. But what truly sets us apart is our culture. Here at Zest, we foster a work environment that’s as friendly as it is professional, as high-performing as it is supportive. We’re a team that thrives on empowerment, autonomy and the support each member needs to excel.
In 2025, Zest joined forces with Epassi, one of Europe’s fastest-growing companies and a leading provider of employee benefit solutions across Finland, Sweden, the UK & Ireland, Italy, Germany, and the Netherlands. Epassi has been recognised by the Financial Times multiple times as one of the fastest-growing companies in Europe. This acquisition marks an exciting new chapter, combining Zest’s innovative technology with Epassi’s purpose-driven mission to boost everyday well-being. Together, we’re shaping the future of employee engagement and benefits across Europe.
Our doors are open to those who bring a natural drive to excel in their discipline, who challenge the status quo, and who drive continuous improvement. We celebrate achievements, learn openly from failures, and set a high bar for ourselves and our peers. If you’re ready to contribute to a positive, dynamic team that helps each other grow, Zest might just be the place for you.
About the job
As a Strategic Client Manager, you will be responsible for owning and growing relationships across a portfolio of existing customers.
With a key focus on benefit adoption, revenue retention and growth, you will work in partnership with HR Leaders and Benefit Teams to ensure the customers corporate and people strategy succeeds through efficient delivery of the Zest Platform.
You will own the commercial partnership between vendor and customer, be proficient in managing complex renewal and expansion sales processes, liaise with internal teams to provide exceptional service delivery and as act as the voice of the customer internally to shape future product development.
Areas of responsibility
Account management of all accounts to ensure retention and development of these
Maintain regular contact with all clients, promoting new product advances to them to help them
appreciate the value that Zest brings and probing to identify areas of dissatisfaction.
Organising QBR’s and annual meetings with each account attended by senior Zest executives.
Be the voice of the user and their user experience inside the business, providing input to the development of the product proposition and roadmap.
Use the knowledge gained of our clients’ business drivers and our technology capabilities to develop their needs further and inform development of product propositions that differentiate us.
Nurture accounts to develop further business in line with annually set revenue targets
Drive product campaigns into these clients in conjunction with other members of the business.
Maintain awareness of and comply with all legal requirements and company policies, including those relating to information security and data protection
Key competencies and skills required for this role
A passion for excellence, client satisfaction and putting the client first. Ability to develop, review and implement both client retention and additional business strategies. Ability to handle demands, targets, guidelines and high stress situations
Superior negotiator with ability to handle objections, close cross and up-sells and execute. Able to be resilient, detailed and creative.
Excellent verbal and written skills. Able to speak confidently and with authority in public. Able to manage multiple stakeholders internally and externally.
Able to work with internal teams to highlight product issues or trends that negatively impact account health.
Advanced influencing skills. Able to reinforce clients’ buying decision so they appreciate the full value that Zest brings and in turn become strong advocates. Able to obtain willing agreement to case studies and references.
Drive, Energy and Determination: Winning mentality. Able to create a culture of over-performance. A self-starter, able to work under their own initiative and achieve their objectives. Highly effective at completing work on time. High levels of drive, energy, enthu
About the Company
Welcome to Zest! We're your partner in redefining the world of employee engagement. Picture this: a workplace where employees are not just numbers but cherished contributors, where benefits are not just perks but meaningful experiences. That's exactly what we're championing at Zest. Our goal? To ignite a new era of employee engagement that goes beyond the ordinary, and we're doing it through the power of technology. We get it - engaged employees are the heartbeat of a successful business. That's why we're here, to reshape th...
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