cover image
Hays

Information Technology Support Engineer

On site

St albans, United kingdom

Freelance

10-11-2025

Share this job:

Skills

Communication Attention to detail Training

Job Specifications

Position: Technical Operative 1

Location: Hatfield

Working Hours: Rotational shifts

07:00 – 15:00
Days: Monday to Friday
Security Clearance: Candidates must be willing to undergo SC Clearance
Rate: 14.24 pounds per hour via Paye, 18.50 pounds per hour via umbrella ltd.

Company Overview

Our client is a leading provider of digital transformation services, delivering technology solutions to some of the world’s most recognised organisations. Their services span full lifecycle maintenance and on-site technical support across workplace and infrastructure technologies. The company values operational excellence, customer satisfaction, and a people-first culture that promotes diversity, flexibility, and collaboration.

Role Summary

The Technical Operative 1 will join the Configuration Department, supporting IT configuration and deployment activities. The role requires a hands-on approach to software installation, system building, and data management, with a strong emphasis on accuracy, communication, and adherence to process.

Key Responsibilities

Perform software installations and configurations within existing infrastructure
Build systems using predefined scripts (training provided; strict compliance required)
Operate bespoke and in-house systems (training provided)
Input and manage data using spreadsheets (25–50% of role)
Consolidate consignments for distribution
Communicate effectively with supervisors and team leads regarding progress and issues
Handle pallet movement and contribute to work planning
Meet performance targets and service level agreements
Box and unbox IT equipment as part of configuration and dispatch processes

Candidate Requirements

Strong written and verbal communication skills
Background in IT or technical operations
Proven experience in manual data entry and spreadsheet management
Ability to work flexibly and respond to changing demands
Team-oriented with a proactive approach
Familiarity with IT components and hardware
High attention to detail and accuracy
Capable of working to deadlines and performance targets

Benefits and Environment

Free on-site parking
Subsidised canteen
Structured training and mentoring from a global IT service provider
Supportive team environment with opportunities for growth
Fast-paced and dynamic workplace

About the Company

We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning. As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights. Last year we helped over 280,000 people find their next career. Join the mill... Know more