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Net2Source Inc.
Service Desk Analyst

Service Desk Analyst

On site

Troy, United states

$ 24 /hour

Freelance

10-11-2025

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Skills

Communication ServiceNow

Job Specifications

Service Desk Analyst

$24/hr. on W2

Onsite - Troy, MI

What are the top 3 skills required for this role?

1. ITIL knowledge

2. Service desk experience

3. Good communication

Job Description/ Responsibilities

Manage user inquiries, resolve issues, escalate as needed, and provide IT guidance
Ensure efficient service delivery by resolving issues at the first level, submitting technical solutions to the knowledge base, providing ticket updates, and escalating to Level 2 when necessary
ServiceNow used for IT Service Desk Management
Answering user inquiries via Chat, Phone, and Self-Service Tickets
Troubleshooting and resolving basic technical issues using Standard Operating Procedures
Logging and tracking Incidents in ServiceNow
Escalating unresolved issue to Level 2 or 3 IT support teams
Providing general IT guidance and answering How to Questions
Providing end user’s ticket status and escalating to Level 2, if needed.
Perform password resets and account unlocks
Provide access for Private Banking users
Providing efficient delivery service and maintaining end user satisfaction

About the Company

Net2Source (N2S) is a global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 32 countries. and in-house Glo-Cal (global and local) teams to support our clients. We carve out custom talent solutions, keeping People, Process, and Technology as the pillars of making the process simple, robust, and efficient. With over 3,500+ contractors working worldwide, we specialize in Contingent Staffing, RPO, Direct Sourcing, Payroll Solutions (EOR/AOR), ... Know more