Skills

Data Analysis Salesforce

Job Specifications

Job Title: Operations Lead/Manager

Location: London, WC2H 8AG

Mode of working: Hybrid (3 Days/Week)

Job Type: Contract until Feb 2027

Key Responsibilities

Manage multiple ongoing projects within Search operations, ensuring smooth operationalisation of engineering requests and partner launches.
Bridge between teams — act as liaison among engineering, product, and vendor operations teams to streamline workflows and identify process synergies.
Conduct feasibility assessments of new requests: evaluate requirements, determine what is feasible, and push back when necessary.
Operationalise launches — ensure that new products or features are supported effectively through structured processes.
Create clear documentation and workflows, outlining step-by-step instructions for vendor teams and ensuring they understand data handling and quality requirements.
Monitor performance and quality metrics (volume, turnaround time, customer satisfaction) to identify inefficiencies or root causes of issues.
Work with vendor teams to resolve quality issues and maintain high standards.
Perform basic data analysis using internal tooling and Salesforce-like systems to interpret performance and satisfaction metrics.
Conduct landscape and process analysis to identify opportunities for operational improvements and scalability.
Support cross-functional collaboration, ensuring process alignment and consistency across different orgs and regions.

About the Company

We’re Harvey Nash, and we build amazing technology and digital teams. From senior appointments through to recruitment and project solutions, we are experts in the tech sector. Established in 1988, we have helped over half the world’s leading companies recruit, retain, source and manage the highly skilled tech talent they need to succeed in an increasingly competitive, global and technology driven world. With over 3.300 staff in more than 49 offices across Europe, Asia-Pacific and the U.S and Canada, we have built a rep... Know more