Job Specifications
Reporting into the VP of Business Operations within the Business Operations team, the IT Manager will act as AVK's internal lead for technology infrastructure, and cybersecurity, ensuring our systems remain secure, reliable, and scalable as the business continues to grow.
Working closely with our outsourced IT provider (CodeZero), this role will manage day-to-day IT operations while defining AVK's longer-term strategy for in-house capability, digital resilience, and data compliance.
The IT Manager will play a strategic role within Business Operations, partnering with the Head of Data to ensure the right infrastructure, governance, and policies are in place to support ISO accreditation and strong data protection standards.
Requirements
IT Vendor and Relationship Management (35%)
Act as AVK's internal point of contact for all IT operations delivered through CodeZero
Maintain a strong working relationship with CodeZero, ensuring collaboration and clear communication
Coordinate hardware acquisition, installation, and lifecycle management through CodeZero
Support a smooth and efficient onboarding process for new starters, ensuring hardware, access, and setup are ready on day one
Keep internal teams informed on any planned changes, upgrades, or outages
Strategic IT and Infrastructure Planning (25%)
Define AVK's IT roadmap in collaboration with the VP of Business Operations and the Head of Data
Identify opportunities to improve resilience, user experience, and data security
Align infrastructure and tools with AVK's broader business operations and data strategy
Cybersecurity and Data Compliance (20%)
Oversee cybersecurity activities delivered through CodeZero, ensuring protection standards are upheld
Partner with the Head of Data and compliance team to maintain GDPR and ISO 27001 compliance
Maintain risk registers, incident documentation, and recovery procedures
Support regular reviews of data access, permissions, and device security, alongside the wider business operations team
Systems Oversight and Support (10%)
Manage day-to-day user experience across Microsoft 365, Fabric, SharePoint, Teams, and related tools
Work closely with CodeZero on configurations, permissions, and issue resolution
Support integration between Microsoft tools and key business platforms (Salesforce, NetSuite, etc.)
Provide second-line support for internal users and escalate as needed through CodeZero
Work closely with the Head of Data to help build the data architecture for AVK
Policy Development and Reporting (10%)
Maintain AVK's IT and data protection policies (acceptable use, access, retention, etc.)
Support internal and external audits with clear evidence of IT controls and standards
Alongside our Enablement Manager, develop simple guides and training materials to promote good IT and cybersecurity practice
Provide structured updates to the VP of Business Operations on key risks, progress, and improvements
Technical Expertise
Minimum 4 years' experience
Experience managing outsourced IT providers or MSPs
Strong working knowledge of Microsoft 365, SharePoint, Teams, and related admin environments
Understanding of ISO 27001, GDPR, and general IT governance standards
Capable of managing IT assets, licenses, and device security with clear documentation
Skilled communicator with the ability to guide both technical and non-technical users
Benefits
Private Health Insurance
Performance Bonus
25 days annual leave + bank hols
Birthday Off
Pension Plan
Hybrid working / Flexible working
AVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.
About the Company
AVK is the largest and fastest-growing supplier of innovative power solutions for data centres and leading organisations in the UK and Europe. We specialise in all aspects of design, planning, implementation, and continuing maintenance. At AVK, we power tomorrow’s data. As a team, we are transforming the way the data industry connects to and consumes energy by developing innovative and sustainable solutions across the globe. We work together, across disciplines, to tackle complex, large-scale, and ground-breaking engineering...
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