Job Specifications
Customer Success Program Coordinator (Pre-Sales) – Contract – Fort Lauderdale, FL – $60-65/hr.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Customer Success Program Coordinator (Pre-Sales) in Fort Lauderdale, FL.
Responsibilities
Our client is seeking a Program Manager to directly support the Vice President of Corporate Strategy. This role is pivotal in shaping new business opportunities, building thought leadership in the PCaaS space, and driving seamless program adoption across the enterprise.
Strategic & Business Development Support
Partner with the VP of Corporate Strategy in new business conversations, providing program management insight and operational depth to customer discussions.
Research, design, and present forward-leaning PCaaS models, frameworks, and business cases that position the company as a thought leader in IT lifecycle solutions.
Create executive-level presentations, pitch decks, and solution narratives that highlight the value of the company’s service offerings.
Translate technical capabilities (ServiceNow, ERP, PCaaS operations) into business outcomes tailored for prospective customers.
Program Enablement & Training
Support the transition from business development to program execution by preparing standardized onboarding frameworks, project plans, and handoff materials.
Train, mentor, and support new Program Managers during onboarding to ensure seamless integration into customer programs.
Act as an interim program resource during customer transitions until a permanent Program Manager is assigned.
Thought Leadership & Innovation
Stay informed on emerging PCaaS trends, IT service models, and digital lifecycle innovations; distill insights into practical strategies and customer-ready content.
Partner with senior leadership to shape the company’s go-to-market messaging, differentiating our PCaaS models from competitors.
Identify opportunities to productize internal processes or service differentiators into marketable solutions.
Data, Reporting & Continuous Improvement
Develop program models, ROI analyses, and executive dashboards to support strategic decision-making.
Collaborate with ServiceNow Analysts and ERP teams to ensure accurate alignment of new business concepts with operational execution.
Standardize repeatable reporting templates and transition materials for new customers.
Skills & Requirements
Strong background in customer facing Program Manager within IT - creating content for customers, coordinating resources & deliverables, detail oriented
Analytical and presentation skills.
Experience creating slide decks for executives and customers, populating customer playbooks to then pass off to a Program Manager after go-live
Experience following processes for onboarding customers, systems and resources
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.
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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, ple