Job Specifications
Reporting & Integration Genesys Analyst (9 Month Contract)
ABOUT US
At The Travel Corporation (TTC), our philosophy is simple: we create enriching travel experiences through exceptional service, quality, and value. With over 100 years of global expertise, our ethos of being Driven by Service keeps our values—passion, people, and purpose—at the heart of everything we do.
Across 70 countries and a portfolio of award-winning brands, we design and deliver immersive, innovative, and responsible travel experiences that create life-changing moments for our guests. Join us and experience the TTC difference.
OUR VALUES
Driven by Service
Passion for Travel
Commitment to Customers and Our People
Commitment to Social Responsibility and Our 5-Year Sustainability Strategy
POSITION SUMMARY
The Contact Centre Reporting & Integration Analyst will play a key role in TTC’s migration from an on-premise system to a modern, cloud-based contact centre platform. This role ensures that data is accurately sourced, structured, and integrated into our analytics environment to support consistent, scalable reporting across all regions.
Working closely with Commercial Reporting, IT, and Contact Centre leadership, you will design data models, validate KPI readiness, and build automated reporting that enables meaningful insights and strengthens operational and sales decision-making.
KEY RESPONSIBILITIES
Data Integration & Management
Integrate, validate, and maintain clean contact centre data from the new cloud-based system.
Build SQL datasets and collaborate with IT/vendors to resolve data issues.
Ensure accurate capture and reportability of all key contact centre KPIs.
Reporting & Automation
Develop and enhance Power BI dashboards in partnership with the Contact Centre Performance Analyst.
Automate reporting processes for reliable, consistent data refreshes.
Maintain consistent definitions and calculations across global reporting.
Analysis & Insight
Write SQL queries to validate data accuracy and support performance analysis.
Identify trends and opportunities to improve contact centre performance.
Collaboration & Governance
Work with business stakeholders, IT, and vendors throughout the migration.
Maintain governance of KPIs, data sources, and calculations.
Support end-user adoption of new dashboards and reporting tools.
WHAT YOU BRING
Must have prior experience using Genesys and/or working in a contact centre environment
3+ years’ experience in analytics, reporting, or data integration
Strong SQL skills, including building and optimizing complex queries
Experience with cloud-based contact centre platforms and core performance metrics
Proficiency in Power BI (data modelling, visualisation, DAX)
Strong analytical, communication, and cross-functional collaboration skills
High attention to detail with a focus on data accuracy and scalable processes
WHAT WE OFFER YOU
Growth Opportunities – Learning budget, professional development programs, and clear career pathways
Purpose-Driven Perks – Paid volunteer days and involvement in sustainability initiatives
Ready to Join Us? Apply today!
For more about us, visit www.ttc.com.
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
About the Company
At The Travel Corporation, we're not just a company; we're a family of brands dedicated to shaping unforgettable travel experiences that leave a positive impact. With a legacy spanning 100 years, we lead the way in responsible travel, curating unique local experiences, and ensuring seamless, enjoyable journeys. As the driving force behind responsible tourism, our TreadRight Foundation funds sustainable projects globally. Guided by our sustainability strategy, 'How We Tread Right,' we infuse purpose into everything we do, fro...
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