Job Specifications
Operations Specialist | Hybrid – Atlanta, GA
About the Role
Join Astral Brands, a purpose-driven leader in clean beauty and the parent company of PÜR, COSMEDIX, butter LONDON, and Aloette. We’re looking for a detail-oriented Operations Specialist that is responsible for entering and maintaining accurate customer orders, coordinating with internal teams, and providing excellent service to both retail and direct-to-consumer customers. This hybrid Atlanta-based role plays a key role in ensuring a seamless order-to-delivery process.
If you thrive in a fast-paced environment, enjoy problem-solving, and have a keen eye for detail, this role is a great fit for you.
Job Title: Operations Specialist
Department: Operations
Reports To: VP of Operations
Location: Atlanta, GA
Employment Type: Full-Time
Key Responsibilities
Accurately enter and process customer orders from multiple sales channels (wholesale, e-commerce, retail partners, etc.).
Validate pricing, SKUs, promotions, and shipping details to ensure all order information is correct.
Coordinate with warehouse and logistics teams to ensure timely fulfillment and delivery.
Communicate order status, shipment updates, and backorder information to customers and account managers.
Manage order changes, returns, and cancellations following company policy.
Support the sales team with order tracking, reporting, and account documentation.
Identify and resolve order discrepancies quickly and professionally.
Maintain accurate digital records of all order transactions and communications.
Assist in implementing and improving order entry processes and system efficiencies.
Maintain accurate receiving levels of components and finished goods.
Maintain accurate inventory levels at 3PL.
Maintain cycle count schedule and accurate inventory adjustments.
Qualifications
High school diploma required; associate or bachelor’s degree in Business, Supply Chain, or related field preferred.
1–3 years of experience in order processing, sales operations, or customer service within a consumer goods or e-commerce environment.
Strong computer skills — proficiency with Microsoft Excel, Outlook, and order management or ERP systems (e.g., Sage, Netstock, Shopify, trueCommerce, Commerce Hub, and Netsuite).
Excellent attention to detail and organizational skills.
Strong written and verbal communication skills.
Ability to prioritize and manage multiple deadlines in a dynamic environment.
Customer-focused mindset and proactive approach to problem-solving.
What We Offer
Competitive compensation and benefits package.
Opportunities for professional growth in a fast-growing brand.
Collaborative, supportive team culture.
Discounts on our products!
Performance Indicators
Order accuracy rate
On-time fulfillment percentage
Customer satisfaction and communication response time
Efficiency in order processing and data entry
Inventory accuracy
About the Company
From makeup to skincare to skin health, Astral’s family of brands makes every day a little bit easier—and better—for women and men around the globe. With innovative and transformative products, we redefine the face of beauty. We embrace diversity and develop products to meet the needs of a global marketplace. Our success is the result of entrepreneurial spirit, pushing the boundaries, and knowing that our commitment to the customer is more than skin deep. GUIDING PRINCIPLES • Allocate resources wisely, always asking, “Is the...
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