Skills

Communication Creativity Sales Product Knowledge Customer Service Effective Communication Express Client Relationship

Job Specifications

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE:

Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
Maintain exceptional product knowledge, brand awareness.
Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner,
Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regard to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback.

THE IDEAL CANDIDATE:

Minimum 3 year’s experience in luxury retail or luxury customer service environment.
Additional language fluency a plus
Ability to source prospective clients from existing sphere of influence
Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
Passionate representative of the Thom Browne world.
Highly organized, self-motivated with strong interpersonal skills.
Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial.

WHAT WE OFFER YOU

Highly competitive pay
Comprehensive benefits package
Company uniform
Diverse and inclusive working environment
Career progression and development programs

About the Company

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. In 2001, Browne began his business with five suits in a small “by appointment” shop in New York City’s West Village and, in the years following, expanded his business to include complete ready-to-wear and accessories collections for both men (2003) and women (2011). Browne has ... Know more